customer service agent

At Your Door Services Ltd; Prince George; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to ensure a pleasant experience for guests at a camp setting. In this role, you will handle check-ins, manage room assignments, and maintain accurate records while providing exceptional customer service. This position offers a unique rotation schedule, allowing you to work 28 days in and 14 days out, which is perfect for those looking for a balanced work-life dynamic. Join a company that values diversity and is committed to creating an inclusive environment where everyone can thrive. If you have a passion for hospitality and a knack for organization, this opportunity is for you.

Benefits

Free shuttle bus

Diversity and Inclusion Programs

Training and Development Opportunities

Qualifications

• 2-5 years of front desk experience in a large camp or hotel environment.
• Proficient in Microsoft Office and property management systems.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Maintain accurate records and manage room assignments.
• Provide excellent customer service to guests and clients.

Skills

Customer Service

Front Desk Management

Data Entry

Communication Skills

Problem-Solving

Education

High School diploma or GED

Tools

Microsoft Office (Excel, Outlook)

Property Management System

INNfinity

Visionline

Travel Booking Systems

Job description

Point of Hire Location: Prince George, BC

Shuttle Bus: Free shuttle bus from Prince George, MacKenzie, Smithers, Fort St-James to site

Rotation: 28 days in / 14 days out

Wage: $20.12 per hour

Scope:

The Guest Service Agent is responsible for ensuring guests at the camp have a satisfying stay. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities.

Primary Responsibilities:

• Processing check-ins and check-outs daily including issuing of room keys, processing walk-in reservations, and issuing badges.
• Managing room assignments and availability according to SOPs and client standards.
• Accurate record-keeping for guest and stay information.
• Liaising with the Accommodations team to ensure room availability.
• Complete room transfers according to the SOP with manager approval.
• Completing daily occupancy information reports as required by Sodexo and the client.
• Reviewing and verifying weekly and monthly occupancy data for accuracy and processing month-end reports.
• Making photocopies or preparing documentation as requested.
• Organization and filing of all paperwork (e.g., registration cards, rule sign-offs, electronic reports, etc.)
• Providing friendly and prompt service to guests and clients approaching the front office, email, and on the phone.
• Assisting with guest inquiries and forwarding to the correct personnel as required.
• Managing and processing guest feedback and service requests in a timely manner.
• Completing audits on occupancy information and recreation equipment.
• Reviewing and responding to emails as required daily.
• Communicating and reviewing communication daily with the GSA who is taking over their workstation.
• Complete inventory as assigned.
• Processing maintenance service requests when issues are reported to the front office.
• Handle guest inquiries/complaints and escalate to Guest Services Manager/Assistant Guest Services Manager and Recreation and Wellness Coordinators as required.
• Supporting overall operations by completing various tasks such as posting information to boards as instructed, aiding housekeeping and security with information required to do their jobs effectively, answer radio, record teamster trips, processing work orders, and administering equipment, etc.
• Data entry and data confirmation as assigned.
• Complete all training tasks as assigned.
• Be familiar with all Standard Operating Procedures and offer feedback when required for changes and improvements to the overall Guest Services Program.
• Assist coworkers as needed with the tasks assigned to their workstations.
• Following all safety procedures and participating in safety programs.
• Other tasks as deemed necessary by the Accommodations Manager/Assistant Guest Services Manager.

Qualifications:

• High School diploma, GED, or equivalent experience.
• Working knowledge of standard office practices and procedures (emailing, filing, organization).
• 2-5 years previous large camp work experience as a front desk agent a strong asset.
• 1-2 years of front desk experience in a hotel environment. Preferably Marriott, Hilton, or Accor Brands.
• 1-2 years of experience using a property management system.
• 1-2 years of customer service experience.
• Preferred candidates will have the following:
• Be proficient with Microsoft Office including Excel and Outlook.
• Experience using INNfinity.
• Experience using Visionline.
• Experience using travel booking systems.
• May accept an equivalent combination of education, training, and experience.
• Must have a good attendance record.
• Must have a good disciplinary record.
• May be required to work day shift, split shift, or night shift.
• Personal and professional integrity, appearance, and demeanor.
• Embodies our value behaviors: Service Spirit, Team Spirit, and the Spirit of Progress.

Additional Information:

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnicity, age, disability, sex, sexual orientation, gender identity, veteran status, or any other federal, provincial, or local protected class.

We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates who participate in all aspects of the selection process.

Thank you for your interest in Sodexo.

Please note that only selected candidates will be contacted.

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