customer service agent

customer service agent

Posted onApril 28, 2025 by Employer details Cégep de Jonquière

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Job details

Education: Secondary (high) school graduation certificate. Work setting: School or educational institution/establishment. Tasks: Evaluate communication strategies and programs. Answer written and oral inquiries. Assist in the preparation of brochures, reports, newsletters and other material. Gather, research and prepare communications material. Answer inquiries and provide information to customers. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Explain procedures, risks and benefits to clients. Security and safety: Vulnerable sector check. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Repetitive tasks. Own tools/equipment: Cellular phone. Computer. Personal suitability: Punctuality. Efficient interpersonal skills. Excellent written communication. Flexibility. Organized. Reliability. Team player. Judgement. Dependability. Screening questions: Are you available for the advertised start date?. Are you currently a student?. What is the highest level of study you have completed?. Experience: 1 year to less than 2 years. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Support for youths: Participates in a government or community program or initiative that supports youth employment. Offers mentorship, coaching and/or networking opportunities for youth. Supports for visible minorities: Participates in a government or community program or initiative that supports members of visible minorities. Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

• Location Nepean , ON
• Workplace information On site
• Salary $ 21.50 HOUR hourly / 30 to 38 hours per week
• Terms of employment Seasonal employment Full time
• Day
• Start date:2025-06-23
• vacancies 1 vacancy
• Source Job Bank #3292003

• Nepean, ON

Overview

Languages

Bilingual

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• School or educational institution/establishment

Responsibilities

Tasks

• Evaluate communication strategies and programs
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Gather, research and prepare communications material
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Explain procedures, risks and benefits to clients

Additional information

Security and safety

• Vulnerable sector check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Own tools/equipment

• Cellular phone
• Computer

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Judgement
• Dependability

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers mentorship, coaching and/or networking opportunities for youth

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-05-12

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.