Customer service agent

Randstad Canada; Laval; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in cement distribution is seeking a dedicated customer service representative to join their Laval team on a temporary part-time basis. This role offers the chance to engage with customers directly, ensuring their needs are met while providing exceptional service. You will handle order processing, maintain communication with carriers, and manage customer inquiries. If you are bilingual and possess strong problem-solving skills, this opportunity allows you to contribute to a collaborative environment while developing your career in customer service. Don't miss out on this chance to make a difference!

Benefits

Salary of $22 to $25/hour

Part-time hours between 20 and 35/week

Benefits after one week

Possibility of contract extension

Qualifications

• 1-3 years of experience in customer service or direct sales.
• Strong computer skills, particularly with SAP software.

Responsibilities

• Process orders for pick-up or delivery and maintain customer relationships.
• Communicate with carriers for real-time order tracking.

Skills

Customer Service

Bilingualism

Problem-Solving

Time Management

Tools

SAP

Job description

Do you like customer contact?
Are you interested in customer service and logistics?
Are you bilingual?
Would you like to work in Laval?

Our client in cement distribution is looking for a customer service representative for its Laval team, on a temporary part-time contract.

Interested in this position? Read on!

Why do business with us?
Access to job opportunities not posted elsewhere on the web.
We're a strategic business partner in your job search.
We negotiate your terms and conditions of employment.
We've been working in the Laval area for many years, so we know the companies and choose our clients well.
You have nothing to lose - our service is completely free!

Advantages
Upcoming benefits:

1. Salary of $22 to $25/hour
2. Part-time position, depending on company needs, between 20 and 35 hours/week. Weekdays only
3. 100% face-to-face position to foster integration and teamwork.
4. Contract position from March to June, with possibility of extension
5. Benefits after one week

Responsibilities
Responsibilities for this Customer Service Manager role include:

1. Taking and processing orders for pick-up or delivery
2. Constant communication with carriers to offer real-time order tracking to customers
3. Handling daily calls and maintaining relationships with internal and external customers.
4. Meet and exceed customer expectations in accordance with policies, practices and procedures.
5. Respond promptly to customer or carrier complaints with appropriate follow-up, including escalation as required.
6. Responsible for monitoring carrier performance and identifying patterns of optimization potential.
7. Follow-up and update files in SAP software.
8. Collaborate with sales team, logistics team, carriers and customers.

Qualifications
What you need to be successful in this role:

1. One to three years' experience in customer service or direct sales positions.
2. Proficiency in a B2B industry, dealing primarily over the phone
3. Strong computer skills, including SAP suite offerings
4. Bilingualism is mandatory for this role, as the representative is responsible for customers outside Quebec
5. Demonstrate strong problem-solving and decision-making skills.
6. The candidate must have an acute sense of time management, autonomy and ability to work as part of a team

Summary
Is this role for you?
3 month contract
Full-time, daytime position in Laval
Salary of $22 to $25/h

Don't wait any longer! Apply directly online or send your CV to [e-mail] with the subject “cement”.

We look forward to hearing from you.