Customer Service Agent

Executive Aviation; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading aviation service provider in Kelowna is hiring Customer Service agents to join their team at the airport. This role involves ensuring travelers' smooth experiences by assisting with check-ins, managing boarding procedures, and supporting airport policies. Ideal candidates are customer service champions with strong communication skills and flexibility for shift work. Competitive wages and growth opportunities are offered.

Benefits

Comprehensive Health benefits

Flight benefits with supported airlines

Qualifications

• Minimum two years in a customer-facing role.
• Punctuality and reliability are essential.
• Comfortable in a fast-paced environment.
• Great communication skills in various settings.
• Flexible availability for shift work.

Responsibilities

• Help passengers check-in and manage boarding.
• Support self-serve kiosks for smooth operations.
• Prepare aircraft for timely departures.
• Enforce airline and airport policies with kindness.

Skills

Customer Service

Multitasking

Communication

Reliability

Education

Travel and Tourism Diploma or equivalent

Tools

Computer proficiency

Job description

Overview

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Kelowna you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is hiring Customer Service agents for our operation at the Kelowna Airport (YLW) who love working in the tourism industry. This role reports directly to an amazing Customer Service Coordinator who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.65-$22.50/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work with airline crews
• Light grooming duties
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion, or working towards completion of, Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check