Customer Service Agent

Entain; Kahnawake; Hybrid; CAD 42,000; Full time

Job summary

A leading sports betting company is seeking Customer Service Agents to support their online sports betting and casino operations in Canada. You will assist customers via live chat, email, and phone. Ideal candidates should be customer-centric, thrive in fast-paced environments, and possess excellent English communication skills. This position offers competitive pay, bonuses, and a hybrid working model.

Benefits

Quarterly performance bonuses

Premium health insurance

Company-matched retirement plan

Gym memberships after three months

Paid breaks and lunch hour

Qualifications

• Customer-centric, outgoing, and empathetic.
• Thrive in fast-paced environments.
• French is an asset but not required.

Responsibilities

• Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.
• Provide quality customer experiences.

Skills

Customer-centric

Outgoing

Empathetic

Excellent written and oral English skills

Proficient in Microsoft Office

Basic math skills

Tools

Customer ticketing systems

Job description

Job Description

Job Description

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together!

Job Description

We’re Hiring Customer Service Agents!

Join our team and support our growing regulated online sports betting and casino operation, serving players across Canada since 1999!

Positions Available :

Day Shift

Night Shift (Night shift pays a premium of +$1 / hour) Hours are 9 PM to 7 AM

Compensation & Benefits :

• Pay : $41,600 / year, or $20 / hour. 40 hours paid weekly.
• Bonus : Quarterly performance bonuses up to 10%.
• Insurance : Premium group health insurance (post probation), 80% employer covered
• Retirement : Company-matched private retirement plan after one year.
• Additional Perks : Two paid breaks and a paid lunch hour daily,gym memberships after three months, full-time schedules with a four on, three off rotation.

Responsibilities :

Assist customers in our Online Sportsbook & Casino via live chat, email, and phone.

Provide quality customer experiences lending to our ambitious growth plans in Canada.

Qualifications

Customer-centric, outgoing, and empathetic.

Thrive in fast-paced environments,

Excellent written and oral English skills.

Proficient in Microsoft Office and basic math.

Previous knowledge of customer ticketing systems is an asset.

French is an asset but not required.

Additional Information

About Us : Sports Interaction, based on Montreal's South Shore, is Canada’s oldest sportsbook. Partnered with Entain, we offer growth opportunities within Canada and globally.

Schedule :

24 / 7 operation with dedicated overnight team positions.

Weekend and evening availability required.

3 consecutive days off per week

Workspace :

First weeks of paid training on-site. Hybrid working model, in office approximately once per week. .

Must live within commuting distance of Montreal's South Shore.

Start Date : TBD, but aiming for mid-August.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.