Customer Service Agent

Executive Aviation; Comox; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading aviation services provider in Comox is hiring Customer Service Agents who excel in delivering exceptional service to travelers. This role involves assisting passengers with check-in, supporting kiosks, and ensuring timely departures. Ideal candidates will have customer service experience and a flexible schedule. The position offers competitive pay and benefits, including fantastic flight perks.

Benefits

Comprehensive health benefits

Flight benefits with supported airlines

Qualifications

• Minimum of two years’ experience in a customer-facing role.
• Proven track record of punctuality and reliability.
• Ability to work in a fast-paced environment.

Responsibilities

• Help passengers check-in and support self-serve kiosks.
• Prepare aircraft for on-time departures.
• Facilitate deplaning and boarding of passengers.

Skills

Customer service

Reliability

Multi-tasking

Communication

Education

Travel and Tourism Diploma

Marketing or Business Diploma

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Comox is taking flight and provides our team members with an amazing opportunity to work with one of our many different airline partners!

In Comox, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility? If you've answered yes to any of these questions, we want to meet with you!

Come join us! Executive Aviation is hiring Customer Service agents at the Comox Airport (YQQ) who love working in the tourism industry. This role reports directly to an amazing Operations Manager who is there to support you.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The salary range for this position is $19.15-$22.10/hour. We offer comprehensive health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Helping passengers check-in
• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers arriving from flights
• Following airline specific check-in policies and procedures
• Positively working with airline crew
• Having the physical ability to consistently lift up to 70lbs/32kgs
• Performing light grooming duties
• Enforcing airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ experience in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
• You are a great communicator in both individual and group settings and have demonstrated proficiency with computers and software
• Completion or working towards completion of a Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work including early mornings, days, late evenings, weekends, and holidays
• Ability to meet all conditions of employment, including a criminal background check