Customer Service Agent

Calm Air; Arviat; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Registered Pension Plan

Northern Living Allowance

Three weeks vacation after one year

Airline travel and freight privileges

Corporate and family events

Job summary

Calm Air in Arviat, NU is hiring a Customer Service Agent to support passengers at the airport and before and after flights. You will handle reservations, check-ins, baggage, and boarding passes while delivering a high standard of service.

The role requires strong customer service skills, ability to work in a fast-paced setting, and willingness to work shifts including mornings, evenings, and weekends. Immediate start and full-time term offered.

Qualifications

• High school diploma or GED is an asset.
• Ability to learn a computerized reservation system.
• Knowledge of an airline’s operations is an asset.
• Must have exceptional customer service skills.
• Must be able to work independently or in a team setting.

Responsibilities

• Provide curbside to curbside passenger support following Canadian regulations.
• Make and change flight reservations in the CRS.
• Check in passengers and their baggage.
• Calculate and charge applicable fees.
• Issue boarding passes, itineraries, and seating assignments.
• Assist pre-boarding to ensure safe movement to/from aircraft.
• Provide information on fares, schedules, and routes in person or by phone.
• Facilitate passenger movement between aircraft and terminal buildings.
• Perform other duties as required.

Skills

Exceptional customer service

Reservation system

Teamwork

Independence

Education

High school diploma or GED

Tools

Computerized reservation system

Job description

Calm Air - Arviat, NU, 1 Hwy 10, Arviat, Nunavut, Canada

Job Description

Posted Tuesday, August 18, 2026 at 7:00 AM | Expires Monday, August 24, 2026 at 6:59 AM

Position Title: Customer Service Agent

Location: Arviat, NU

Status: Full Time Term

Start Date: Immediately

Who We Are!

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.

At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com .

About the Opportunity

Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.

The sky is the limit!

What You'll Get to Do Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.

• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Hours of Work

• Shift work is required and may include mornings/afternoons, evenings, and weekends

Skills & Experience We Value

• High school diploma or general education degree (GED) an asset
• Ability to learn a computerized reservation system
• Knowledge of an airline’s operations an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut and/or Inuinnaqtun language considered an asset

The Benefits of Joining Our Team
Along with being one of Manitoba’s Top Employers, we are proud to provide a cooperative and enriching work environment. In addition to a strong compensation package, Calm Air provides exceptional benefits which include:

• Registered Pension Plan starting at 5% matched after one year of employment
• Northern Living Allowance
• Entitled to three weeks vacation after one year
• Airline travel and freight privileges
• Corporate and family events
• And more!

We thank all those who apply, but only those selected for an interview will be contacted.

Calm Air - Arviat, NU, 1 Hwy 10, Arviat, Nunavut, Canada