Customer Service Advisor, Entry Level

ATCO; Whitehorse; On-site; CAD 45,000 - 60,000; Full time

Job summary

ATCO is looking for a passionate Customer Service Advisor to join their Electric Yukon team. In this full-time position, you'll be the first point of contact for residential and commercial customers, ensuring exceptional service and building strong community relationships. The role offers a competitive salary and a supportive environment focused on professional growth.

Benefits

Competitive salary with flex benefits

Paid leave and employee share purchase plan

Professional growth opportunities

Qualifications

• 1-3 years of office administration experience in a computerized environment.
• Experience handling cash and knowledge of balance procedures.
• Ability to prioritize work in a fast-paced environment.

Responsibilities

• Connect with customers in person, over the phone, and through email to assist with inquiries.
• Manage account changes and service requests ensuring timely outcomes.
• Collaborate with social agencies and partners to resolve concerns.

Skills

Customer Service

Problem-Solving

Communication

Keyboarding Skills

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Oracle platforms

Job description

• Competitive Package : Attractive salary and a comprehensive package including flex benefits extra paid leave employee share purchase plan charitable donation matching and more.
• Monday to Friday 8am 5pm
• Benefits from your first day of employment.
• A supportive team environment with opportunities for professional growth and skill development.

Why Work Here

Joining the ATCO Electric Yukon Team means being part of a community of people inspiring change on a global scale. Its meaningful work that can only be accomplished by helping each other as we collectively look to the future. Collaborating and being professional down to earth and caring for one another and for the communities we serve is central to our core values and cultivates a sense of belonging. We treat people with respect entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role :

Are you passionate about delivering exceptional service and making a positive impact in your community Join us at ATCO Electric Yukon as a Customer Service Advisor Under the general supervision of the Supervisor Customer Accounting and Administration youll be the first point of contact for residential commercial and rural customers within the ATCO Electric Yukon service area.

In this dynamic role youll handle a wide range of inquiries service requests and concernsensuring every interaction is prompt personalized and professional. Youll play a key role in strengthening our customer relationships and enhancing ATCOs reputation as a trusted and community-focused energy provider.

Whitehorse is a designated community and the successful candidate will be eligible for a comprehensive northern package.

At ATCO Electric Yukon we are committed to providing extraordinary service to our customers. We value collaboration innovation and dedication to achieving results.

What Youll get do :

• Connect with customers in person over the phone and through email to assist with billing questions service requests and account changes like connections or disconnections.
• Monitor customer accounts and take appropriate action when neededensuring fair timely and effective outcomes.
• Collaborate with customers social agencies government partners and Yukon First Nations to share information and resolve service-related concerns.
• Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
• Process payments prepare deposits and ensure accurate financial transactions.
• Maintain and update electronic records track key data and support reporting and analysis.
• Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

What You Bring :

• Completion of High School Diploma or GED is required
• Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.
• Working knowledge of MS Outlook MS Word and MS Excel as well as Oracle platforms.
• Accurate computer keyboarding and calculator keying skills.
• Experience handling cash and knowledge of cash balancing procedures.
• Basic knowledge of company policies and practices.
• Aptitude for prioritizing work in a fast-paced work environment.
• An orientation to deliver excellent customer service both in person and on the phone.
• Excellent interpersonal communication and problem-solving skills when dealing with internal and external customers.
• An ability to deal with confrontation and diffuse emotional situations.
• An ability to work professionally and maintain confidentiality of customer information.

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

About Us :

ATCO Electric Yukon is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics Utilities Energy Infrastructure Retail Energy Transportation and Commercial Real Estate. Learn more about how we build communities energize industries and deliver customer-focused solutions like no other company in the world at is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status veteran status sexual orientation gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience :

Junior IC

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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