Customer Service Advisor ( Car Workshop )

98 Auto Ventures Pte. Ltd.; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive service provider in Alberta is looking for a dedicated Customer Service Advisor to join their team. The ideal candidate will engage with customers, manage enquiries, and build trust while ensuring high service levels. Basic vehicle knowledge is preferable, and training is available. This full-time role offers a dynamic environment with a focus on customer satisfaction.

Qualifications

• Ability to work in a fast-paced environment independently.
• Friendly, proactive team player with a willingness to learn.
• Strong sense of responsibility and commitment to service excellence.

Responsibilities

• Attend to customer requests for bookings, enquiries, and complaints.
• Establish service needs and translate them into quotations.
• Build sustainable relationships and trust with customers.
• Follow up with the workshop on pending jobs.
• Capture customer feedback and present findings for review.

Skills

Customer engagement

Communication

Problem-solving

Adaptability

Team collaboration

Job description

Customer Service Advisor ( Car Workshop )

We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of a highly customer-centric team, attending to the needs and requirements of our clientele to achieve high levels of customer satisfaction. You should adapt, pick up and apply new skills and knowledge in a dynamic environment to succeed in this role.

Responsibilities

• Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
• Build sustainable relationships and trust with customers, increasing engagement levels
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers\' requirements and complaints
• Capture customers’ feedback on the service levels, and present findings for Management’s review
• Assist the Customer Service Manager in evaluating and improving current practices and processes. Ensure compliance with company policies and safety regulations.

Job Requirements

• Singaporeans only
• Able to work in a fast-paced environment independently
• Basic vehicle knowledge is preferable but not mandatory; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving licence is an advantage
• 5.5 days work week
• 9:30 AM to 6:00 PM (Mondays to Fridays)

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