Customer Service Advisor

Schnitzer Steel Industries Inc; West Kelowna; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive retail industry seeks a Customer Service Advisor to enhance customer satisfaction and drive sales. The role involves providing customer assistance, following safety protocols, and working collaboratively with a retail sales team. Ideal candidates will have strong people skills, a positive attitude, and the ability to adapt to a fast-paced environment.

Qualifications

• Must work safely at all times.
• Experience in retail preferred.
• Must be able to read, write, and speak in English.

Responsibilities

• Promote the Pick-n-Pull Safety Culture.
• Provide excellent customer care and support.
• Engage in sales training and implementation.

Skills

People skills

Positive attitude

Teamwork

Sales techniques

Job description

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist, and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods, which could include weekends, sale days, or any other occasion that would generate high customer flow into the store, per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions :

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

Qualifications :

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part / product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
• Previous experience in a retail environment preferred but not required.

Physical Activities Required to Perform Essential Functions :

• Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc., in conjunction with assigned task list duties.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for the assigned work shift.

Job Conditions :

• Exposure on a regular basis to outdoor weather conditions.
• Exposure to occasional noisy conditions and machinery operation.

PLEASE NOTE : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

All applicants must be 18 years of age or older, and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all new hires.

An offer of employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.