Customer Service Advisor

Val Saint-Côme; Quebec; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Company events

Discounted meals

Free meals

Employee assistance program

Discounts on activities

On-site parking

Job summary

Val Saint-Côme is seeking a Customer Service Advisor to welcome guests, sell ski and bike tickets, process payments, and provide a flawless experience at the service counter and lodges.

You will respond to inquiries by phone and email, manage routine admin, balance cash, and assist with events and activities while maintaining a friendly, professional demeanor in French with functional English.

Qualifications

• High school diploma or equivalent.
• Relevant customer service experience.
• Excellent spoken and written French; functional English.
• Proficiency with MS Office (Word, Excel, Outlook) and comfort navigating the web.
• Able to handle cash transactions.
• Interpersonal and problem-solving skills.
• Able to work efficiently under pressure in a fast-paced environment.
• Team spirit, leadership, ease with the public and effective communication.

Responsibilities

• Take part in selling products and services.
• Welcome guests and make sure they enjoy a flawless experience.
• Analyze guest needs and advise them on the products offered.
• Take part in developing and creating products.
• Resolve guest complaints and issues.
• Communicate snow conditions to guests.
• Inform guests about daily activities and the events calendar, register them and collect payments.
• Answer phone calls and route them when needed; handle incoming emails.
• Sell ski/bike tickets, season passes, corporate passes and annual lockers.
• Welcome groups: prepare and hand out tickets, prepare the invoice, collect payment and act as their point of contact.
• Open and/or close the lodges (keys).
• Act as the point of contact for guests and staff in unusual or emergency situations, working with the patrol.
• Support the VSC Freestyle Centre of Excellence with various tasks, including welcoming visiting athletes.
• Handle various administrative tasks: balance the cash and money entries, handle invoicing.
• Any other related tasks.

Skills

Customer service

French (spoken/written)

English (functional)

Cash handling

Education

High school diploma or equivalent

Tools

MS Office

Job description

# Customer Service AdvisorThe resort’s go-to person: you advise, you sell and you sort everything out, with a smile.Full-time / part-timeVariable scheduleCustomer serviceApply for this positionJob description## Grow and leave your markReporting to the Guest Experience Director, the customer service advisor ensures the smooth running of the customer service counter and of the activities they are responsible for.Responsibilities## At the heart of the action* Take part in selling products and services.* Welcome guests and make sure they enjoy a flawless experience.* Analyze guest needs and advise them on the products offered.* Take part in developing and creating products.* Resolve guest complaints and issues.* Communicate snow conditions to guests.* Inform guests about daily activities and the events calendar, register them and collect payments.* Answer phone calls and route them when needed; handle incoming emails.* Sell ski/bike tickets, season passes, corporate passes and annual lockers.* Welcome groups: prepare and hand out tickets, prepare the invoice, collect payment and act as their point of contact.* Open and/or close the lodges (keys).* Act as the point of contact for guests and staff in unusual or emergency situations, working with the patrol.* Support the VSC Freestyle Centre of Excellence with various tasks, including welcoming visiting athletes.* Handle various administrative tasks: balance the cash and money entries, handle invoicing.* Any other related tasks.Qualifications## What we’re looking for* High school diploma or equivalent.* Relevant customer service experience.* Excellent spoken and written French; functional English.* Proficiency with MS Office (Word, Excel, Outlook) and comfort navigating the web.* Able to handle cash transactions.* Interpersonal and problem-solving skills.* Able to work efficiently under pressure in a fast-paced environment.* Team spirit, leadership, ease with the public and effective communication.Apply nowShare:LinkedIn/ Facebook/ EmailOn siteSchedule:* Full-time / part-time* Variable schedule based on operational needs* Evenings, weekends and holidays* Holiday season and spring breakBenefits:* Company events* Discounted or free meals* Employee assistance program* Discounts on activities* On-site parking