Customer Service Advisor

CGI; Montreal; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dedicated professional to join its Payroll Services Centre in Montreal. In this role, you will provide exceptional support to clients, ensuring they navigate payroll legislation with ease. With a commitment to continuous learning, you will receive comprehensive training and the opportunity to develop your career within a dynamic team. This role offers a perfect blend of work-life balance and professional growth, making it an ideal opportunity for those passionate about customer service and payroll management. Join a recognized leader in the industry and make a positive impact on local businesses.

Benefits

Paid Training on Canadian Payroll

Flexible Weekday Schedules

Employee Assistance Program

Health and Wellness Initiatives

Comprehensive Insurance

Career Development Plans

Access to Share Purchase Plans

Flexible Benefits

Qualifications

• Professional or college diploma in administration, accounting, or HR.
• At least 2 years of customer service experience in a call center.

Responsibilities

• Provide telephone support for payroll application and related modules.
• Guide clients on payroll legislation and regulations.

Skills

Customer Service

Problem-Solving

Bilingual (French and English)

Communication Skills

Education

Professional or College Diploma in Administration

Training or Certification in Payroll Principles

Tools

Microsoft Office

Nethris Application

Job description

Position Description:

CGI – Payroll Services Centre (PSC) offers an all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We pride ourselves on our strong client relationships and high satisfaction rates.

Our team helps thousands of customers across various industries daily. In this role, you will contribute to the success of local businesses within a dynamic team of over 700 professionals serving more than 62,000 customers.

What We Offer:

• Continuous learning with complete, paid training on Canadian payroll
• Work-life balance with flexible weekday schedules
• Recognition as one of Canada's best workplaces (Great Place to Work certified)
• Employee Assistance Program, Health and Wellness initiatives, comprehensive insurance, and support for job-related studies
• Career development through a professional growth plan
• Access to Share Purchase and Profit Participation Plans from day one
• Flexible benefits including insurance, telemedicine, and more

Responsibilities:

This role involves helping people and making a positive impact by acting as a trusted advisor. Daily tasks include:

• Providing telephone support for our payroll application and related modules
• Guiding clients on payroll legislation and regulations
• Following up and resolving client cases within service level agreements
• Sharing knowledge with teammates
• Documenting issues encountered to improve training

Qualifications:

• Professional or college diploma in administration, accounting, human resources, or relevant experience
• At least 2 years of customer service experience in a call center (asset)
• Customer-oriented with problem-solving skills
• Fluent in French and English, both verbal and written
• Proficient in Microsoft Office and internet navigation
• Knowledge of payroll systems (Nethris application)
• Training or certification in payroll principles (asset)

Bilingualism in French and English is required due to interaction with national and global clients.