Customer Service Advisor

Radius Recycling, Inc.; Kelowna; On-site; CAD 35,000 - 45,000; Full time

Job summary

Radius Recycling, a leading company in waste management, is seeking a Customer Service Advisor in Kelowna. The role involves providing exceptional customer service, supporting retail operations, and promoting a safe, team-oriented environment. Ideal candidates will possess strong interpersonal skills and a positive attitude, contributing to the store's success in a dynamic retail setting.

Qualifications

• Must be able to read, write, and speak in English; bilingual in Spanish is a plus.
• Reliable transportation required.
• Previous retail experience preferred.

Responsibilities

• Promote safety culture and maintain store integrity.
• Provide information and assist customers as needed.
• Engage in sales training and meet store sales goals.

Skills

Customer care

Team collaboration

Retail sales

Positive attitude

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service Advisor role at Radius Recycling

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Radius Recycling

Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Service Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store’s sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.

Essential Functions

• Promote the Pick-n-Pull Safety Culture.
• Be a team player. Work as a member of the team to help the team achieve its goals.
• Maintain a high level of integrity.
• Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
• Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
• Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
• Follow all company policies and procedures.
• Identify when customer interaction requires assistance from management.
• Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
• Additional duties as assigned.

Qualifications

• Must work safely at all times.
• Must have good people skills with an outgoing friendly positive attitude.
• Able to work retail hours including overtime, weekends and holidays.
• Must have reliable means of transportation.
• Must be able to read, write, and speak in the English language.
• Bilingual in Spanish a plus, but not required.
• Be proficient in automotive part / product identification and recognize parts and how they relate to our customer receipts.
• Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
• Previous experience in a retail environment preferred but not required.

Physical Activities Required To Perform Essential Functions

Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.

• Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
• Vision must be sufficient to perform job functions safely as described above.
• Able to work on feet (stand and walk) for assigned work shift.

Job Conditions

• Exposure on a regular basis to outdoor weather conditions.
• Exposure to occasional noisy conditions and machinery operation.

PLEASE NOTE : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.

Radius Recycling participates in e-verify for all U.S. new hires.

An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.

All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.

As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Referrals increase your chances of interviewing at Radius Recycling by 2x

Get notified about new Customer Service Advisor jobs in West Kelowna, British Columbia, Canada .

Client Care Representative - Auto Associate

Client Care Representative - Personal Lines

Kelowna, British Columbia, Canada 1 month ago

Client Care Representative – Commercial Lines

Kelowna, British Columbia, Canada $48,640.00-$59,000.00 1 hour ago

Customer Experience Associate- Westbank- Future Opportunities

Field Service Representative - Kelowna, British Columbia

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Service Advisor • Kelowna, Regional District of Central Okanagan, Canada