Customer Service Advisor

Together Housing; Halifax; Hybrid; CAD 26,000; Full time

Job summary

A prominent housing association is seeking personable Customer Service Advisors to join their Halifax team. The role focuses on delivering exceptional customer service, resolving resident inquiries, and maintaining a friendly environment. Flexibility for hybrid work after training, along with attractive benefits including 27 days holiday, makes this an appealing opportunity for candidates passionate about helping others.

Benefits

27 days holiday plus bank holidays

Hybrid working model after probation

Training and development opportunities

Attractive pension scheme

Health and wellbeing benefits

Financial and lifestyle benefits

Qualifications

• Strong desire to help others and handle complaints professionally.
• Ability to work independently and in a team environment.

Responsibilities

• Provide excellent customer service and resolve inquiries.
• Log customer interactions and maintain records efficiently.
• Coordinate with teams to escalate and provide guidance on housing needs.

Skills

Excellent communication

Customer service skills

Problem-solving skills

Attention to detail

Interpersonal skills

Job description

We are actively looking for X2 personable and customer-oriented individuals to become a part of our Halifax team as Customer Service Advisors. In this role, you will be responsible for providing excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring that all customer interactions are handled professionally and efficiently.

The interview assessment centre is scheduled for 10:00 am on Monday 21st July 2025, candidates who are successful in the process can expect to begin work on Tuesday 26th August 2025.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

Key responsibilities of the Customer Service Advisor include:

• Being the first point of contact for customers, you will handle their inquiries through phone, e-mail, and social media.
• Your main responsibility will be to promptly respond to customer questions and provide them with accurate information about our services and policies.

• Resolving customer complaints and issues in a timely and satisfactory manner
• Logging customer interactions and maintaining accurate records
• Coordinating with other teams and departments to escalate and resolve customer issues
• Providing guidance and support to customers regarding their housing needs and options
• Maintaining a positive and professional attitude when dealing with challenging customer situations

We are looking for someone who has:

• Excellent communication and interpersonal skills
• Strong customer service skills and a genuine desire to help others
• Ability to handle customer complaints and difficult situations with empathy and professionalism
• Personal resilience when dealing with challenging situations
• Good problem-solving skills and the ability to think on their feet
• Attention to detail and the ability to maintain accurate records
• Ability to work effectively both independently and as part of a team

In return, we are offering the successful candidates in the Customer Service Advisor role:

• Starting salary of £25,748
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• Experience the advantages of a hybrid working model. Upon completion of your 6-month probation and training program, you'll enjoy the flexibility of working remotely 2 days a week while spending 3 days a week in our office.
• You will be working 37 hours per week, 3 shift patterns on rotation: 8am to 4pm ; 9am to 5pm ;10am to 6pm 37 hour week Monday to Friday
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award-winning benefits click on the Employee Benefits Link
• Kindly be aware that when you begin this role on Tuesday 26th August 2025, you will need to undergo a mandatory 4-week training period, during which full availability is crucial.

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

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