Customer service advisor

Soucy; Drummondville; On-site; CAD 30,000 - 60,000; Full time

Job summary

Une entreprise dynamique recherche un expert en service à la clientèle pour jouer un rôle clé dans la satisfaction des clients B2B. Dans ce poste, vous serez le point de contact principal, utilisant vos compétences organisationnelles et de communication pour anticiper les besoins des clients. Vous aurez l'opportunité d'analyser des commandes complexes, de gérer les retours de marchandises et de contribuer à la reconnaissance de la marque Soucy. Ce rôle stratégique vous permettra de participer à la croissance des ventes et à l'amélioration continue des processus. Rejoignez une équipe engagée et faites une différence dans le succès collectif de l'entreprise!

Qualifications

• Compétences en service à la clientèle et en gestion des commandes.
• Capacité à analyser et à anticiper les besoins des clients B2B.

Responsibilities

• Analyser et traiter des commandes complexes tout en assurant un suivi efficace.
• Contribuer à l'amélioration continue des processus et gérer des projets spéciaux.

Skills

Compétences organisationnelles

Compétences en communication

Analyse des commandes

Gestion des retours de marchandises

Job description

The art of customer service: your domain of excellence!

As the primary point of contact for our clients, you will play a key role within our team. With your organizational skills and communication abilities, you will be essential in understanding and anticipating the needs of our B2B clientele.

This position will not only allow you to contribute to customer satisfaction but also support sales growth and enhance Soucy’s brand recognition. It’s a strategic opportunity that makes you a major player in our collective success!

In this role, you will have the opportunity to:

• Learn and master the full range of products and services offered to effectively support internal and external customers.
• Take charge of analyzing and processing complex orders.
• Ensure efficient follow-up on customer merchandise returns according to internal procedures.
• Initiate non-compliance requests related to customer orders and contribute to finding permanent solutions.
• Analyze and prepare inter-warehouse merchandise transfers.
• Analyze and determine safety stock levels as well as order forecasts.
• Analyze the product life cycle and ensure the availability of service parts.
• Assist and support warehouse clerks in the United States.
• Participate in various committees and meetings regarding customer issues, orders, product performance within the network, and technical matters.
• Contribute to the continuous improvement of processes and take charge of special projects.
• Create and update technical documentation to support operations.
• Assist and participate as needed in the annual inventory count.
• Assist and substitute team members in the service department when necessary, with tasks such as:
• Processing and following up on customer orders
• Leading customer issue and order review meetings
• Handling and reviewing warranty claims
• Managing and following up on technical cases between customers and internal teams
• Contribute to achieving departmental objectives by performing any other related tasks.