Customer Service Administrator – Newmarket

ABL Employment.com; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a global leader in the apparel industry as a Customer Service Administrator. This full-time role offers the opportunity to work in a dynamic office environment, where you'll engage with customers, manage inquiries, and ensure satisfaction through effective communication and problem-solving. You will play a key role in maintaining internal business systems and developing efficient administrative processes. With a focus on building sustainable relationships, this position is perfect for someone who thrives in a fast-paced setting and is eager to contribute to a team dedicated to excellence.

Qualifications

• Strong organizational skills and ability to multitask.
• Excellent communication and administrative writing skills.

Responsibilities

• Answer and direct phone calls & emails, ensuring proper documentation.
• Handle customer complaints and provide timely solutions.

Skills

Microsoft Office Skills

Administrative Business Writing Skills

Strong Communication

Reporting & Analysis Skills

Problem Solving

Attention to Detail

Typing Skills

Ability to multitask

Judgement, Discretion, & Patience

Job description

We are seeking a Customer Service Administrator for a Global Leader in the Apparel Industry!

The pay rate for this position is $18.00/hr. We pay weekly, every Friday by Cheque or Direct Deposit.

This is full time, Monday – Friday position, working in office between the hours of 8:30 am – 5:00 pm. We are located in the Newmarket area. Must have a vehicle for eligibility.

Key Responsibilities include:

Answer and direct phone calls & emails and ensure proper notes are documented in the system.
Perform basic duties such as customer verifications, processing orders/returns and their various applications, processes, forms and requests for information.
Assist customers and sales reps providing accurate information about our products and services.
Handle customer complaints by providing solutions, within agreed SLA to ensure the customer is satisfied.
Produce and distribute correspondence memos, letters, faxes and forms
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Strong organizational skills to be able to keep up with various tasks and conduct follow-ups in a timely manner.
Build sustainable relationships and trust with customer through open and interactive communication.
Carry out administrative duties such as invoicing, filing, typing, copying, binding, scanning etc.
Write letters and emails on behalf of other office staff.
Maintain and support internal business systems with accurate information (ERP & CRM) and manual filing systems.
Coordinate office procedures.
Develop and update administrative systems to make them more efficient.
Follow communication procedures, guidelines and policies.

Skills & Proficiencies:

Microsoft Office Skills – Excel, Word, PPT
Administrative Business Writing Skills & Strong Communication
Reporting & Analysis Skills
Problem Solving & Attention to Detail
Typing Skills
Ability to multitask
Sound use of Judgement, Discretion, & Patience

Please reply to this posting with a copy of your resume or e-mail your resume to [e-mail] and mention job #025375. This will create a unique file for you in our system and helps speed up the hiring process.

We thank all those that apply, however, only qualified candidates will be contacted for an interview.