Customer Service Administrator

Smart Savvy; Victoria; On-site; CAD 45,000 - 50,000; Full time

Job summary

A specialized recruitment firm is seeking a detail-oriented administrator for the Victoria Real Estate Board. The role involves member support, managing applications, and maintaining compliance with regulations, all while providing exceptional customer service. Ideal candidates will have a background in business administration and experience in a service-oriented environment.

Benefits

Comprehensive extended benefits package

Three weeks of vacation

Qualifications

• Completed relevant post-secondary education.
• Experience in a busy environment with deadlines.
• Ability to maintain confidentiality.

Responsibilities

• Provide support to VREB members via various interactions.
• Process new membership and affiliate requests.
• Administer the new member orientation program.

Skills

Customer service experience

Strong communication skills

Organizational skills

Education

Post-secondary education in business administration

Tools

Excel

CRM

Job description

Are you a highly organized, detail-oriented administrator who thrives in a customer-facing role and has a knack for learning and quickly adapting to changes?

Victoria Real Estate Board
$45,000 - $50,000 plus a comprehensive extended benefits package, three weeks of vacation.
Full-time, in-office (Working 5 days/week from Victoria, BC office)

About Victoria Real Estate Board

The Victoria Real Estate Board is an association of approximately 1,600 REALTORS who work and live in the communities of Greater Victoria and the Southern Gulf Islands. The Board provides its members with the tools and education they need to provide the best possible service to their clients.

In this job, you will...

• Provide support to VREB members via phone, email and in-person interactions.
• Assist with all queries related to Board services and activities.
• Verify and process all new membership and affiliate requests (members, firms, brokerage staff, contract for service, unlicensed assistants, etc.)
• Process listings, sales and changes in the MLS system.
• Ensure compliance of listings with VREB regulations, policies and procedures.
• Provide explanation of regulations, policies and procedures to members by responding to various verbal and written inquiries.
• Administer the new member orientation program, including participation in the delivery of sessions.
• Issue supplies to members, troubleshoot technical issues, prepare reports, assist with inventory reconciliation.
• Update and maintain departmental procedures.
• Participate in audit and administrative reviews to ensure accuracy of records.
• Maintain confidentiality of information and use discretion when addressing sensitive issues.
• Be responsible for general office administration duties.

You have...

• Completed related or relevant post-secondary education in business administration or a related field. (An equivalent combination of education, training and experience may be considered.)
• A service-oriented mindset and customer service experience.
• An ability to maintain confidential information.
• Strong communication, editing and proof-reading skills.
• Experience identifying problems and developing options for resolution within policies and guidelines.
• Experience with a regulatory, legal or policy and procedure-enforced environment.
• Experience working in a busy environment and meeting deadlines while providing quality services to its members.
• Experience with data entry using Excel, CRM or similar.
• Knowledge of or an interest in learning more about the real estate industry.
• An ability to organize, manage priorities and meet deadlines.

About Smart, Savvy + Associates

Smart, Savvy + Associates is a specialized recruitment firm based in Vancouver, BC, serving clients across Western Canada. Leveraging deep industry experience in marketing, communications, development and fundraising, our recruitment team helps companies in BC and Alberta find best-in-class talent at all levels, from coordinator to C-suite.

Are you legally able to work in Canada? (ex. Canadian Citizen, Permanent Resident and/or Work Visa/Permit)*

Do you reside in the Greater Victoria Metropoltan area and are you able to work in the Victoria-based office 5 days per week?* Yes No