Customer Service Administrator

StandardAero; Slemon Park; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aerospace services company in Slemon Park, Canada, is seeking a candidate for a role focused on customer service and accounting tasks. Responsibilities include preparing reports, coordinating information, and supporting the Customer Service team. Candidates should have a minimum grade 12 education, strong mathematical skills, and experience in a related field. The role offers comprehensive benefits including health coverage, a pension plan, and training opportunities.

Benefits

Health and Dental coverage

Company pension with 5% match

Paid sick and vacation leave

Bonus opportunities

Short & Long Term Disability

Life & AD&D Insurance

Learning & Training opportunities

Qualifications

• Experience in Accounting, Sales, Customer Service, or a related field.
• Ability to adapt roles as required.
• Industry knowledge is an asset.

Responsibilities

• Prepare and review reports for Customer Service Managers.
• Complete costing, cost transfers, and miscellaneous cost entries.
• Answer incoming calls and provide frontline support.

Skills

Multitasking

Strong mathematical skills

Interpersonal skills

Communication skills

Technical learning ability

Education

Minimum grade 12 education

Post-secondary training or equivalent work experience

Tools

Windows

Microsoft Office

Job description

Job Description

This position requires an individual to maintain a department culture focused on fostering positive relationships with co-workers and supporting departments without exception. The role involves maintaining the integrity of the company's reputation by ensuring departmental requests are executed promptly, aligning with the company's best interests and financial goals.

Accountabilities

1. Prepare and review reports for Customer Service Managers.
2. Prepare detailed cost estimates, invoices, and sales orders.
3. Review information on estimates and invoices with Customer Service Managers.
4. Provide assistance and support to the Manager of Customer Services and Customer Service team.
5. Complete costing, cost transfers, and miscellaneous cost entries.
6. Coordinate information with the engine shop when necessary.
7. Coordinate with other shops to request shop visits for warranty and calculate applicable pro-rata credits on estimates and invoices.
8. Prepare warranty claim sheets and submit claims to P&WC through the SAP system, maintaining ongoing liaison with P&WC representatives.
9. Forward necessary entries to the accounting department.
10. Answer incoming calls and provide frontline support.
11. Perform all other duties as required to ensure departmental efficiency.
12. Monitor warranty payments from P&WC.
13. Model behaviors consistent with good quality, health, safety, and environmental practices.

Qualifications

1. Minimum grade 12 education with related post-secondary training or equivalent work experience.
2. Work experience in Accounting, Sales, Customer Service, or a related field.
3. Ability to multitask and adapt roles as required.
4. Strong mathematical skills.
5. Excellent interpersonal and communication skills.
6. Strong technical learning ability.
7. Industry knowledge is an asset.
8. Familiarity with Windows and Microsoft Office.
9. Ability to work flexible hours, including occasional overtime.
10. Self-motivated.

Working Environment

1. Work primarily in an office setting, with extended periods at a computer.
2. Willingness to walk throughout the facility and carry parts, requiring safety shoes.
3. No regular PPE required unless working in specific areas.
4. Overtime may occasionally be necessary to fulfill responsibilities.

Benefits

• Health and Dental coverage
• Company pension with 5% match
• Paid sick and vacation leave
• Bonus opportunities
• Short & Long Term Disability
• Life & AD&D Insurance
• Learning & Training opportunities

About Us

With over a century of excellence, StandardAero is a leader in MRO services and aerospace solutions. Our values and learning culture inspire our team to excel and support our customers worldwide. We offer on-the-job training, career advancement, and excellent benefits.

Our Commitment to Diversity

StandardAero is an equal opportunity employer that values diversity and inclusivity. We welcome all individuals to bring their authentic selves to our team and enjoy a supportive, harassment-free environment.