Customer Service Administrator

FLIR Systems, Inc.; Fredericton; On-site; CAD 32,000 - 40,000; Full time

Job summary

Teledyne CARIS, headquartered in Fredericton, Canada, is seeking a Customer Service Administrator to support software licensing operations and provide administrative support. This entry-level role emphasizes processing license requests, maintaining records, and assisting with renewals and inquiries while ensuring efficient day-to-day office operations.

Ideal candidates hold a diploma or degree in Business or Office Administration and have 1-2 years of related experience, strong organizational

Qualifications

• Diploma or degree in Business Administration, Office Administration, Customer Service, Commerce or related field.
• 1-2 years of administrative, customer service, office support, or data entry experience.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent attention to detail and accuracy when processing records, data, and documentation.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and navigate software licensing, CRM, or ERP systems.
• Strong problem-solving skills and ability to handle routine inquiries independently.
• Demonstrated ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Software Licensing Administration (60%): Assist with processing software license requests, activations, renewals, and transfers.
• Maintain accurate licensing records within company systems.
• Assist customers with basic licensing inquiries and requests.
• Prepare licensing reports and analysis as required.
• Assist with Support compliance activities and licensing audits.
• Office Administration (40%): Serve as the primary administrative support for the office.
• Coordinate office, promotional supplies and vendor services.
• Assist with visitor DPS screening, reception and meeting logistics.
• Assist with company events, meetings, and employee engagement activities.
• Support local Health & Safety and office facilities activities.
• Provide general administrative assistance to executive management as required.

Skills

Customer service

Data entry

Office administration

Microsoft Office

Organizational skills

Education

Diploma or degree in Business Administration, Office Administration, Customer Service, Commerce

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

CRM systems

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Teledyne CARIS is the world’s leading developer of geospatial software for ocean mapping and marine information systems, headquartered in Fredericton, Canada. We provide an integrated suite of software solutions designed for processing sonar and LiDAR data, managing and analyzing large datasets, producing nautical charts and maps, and delivering data via web services and enterprise systems. Our technology is trusted globally by government agencies, defense organizations, commercial survey companies, and the research and academic community.

As part of our continued growth, we are seeking a Customer Service Administrator to join our CARIS team! The Customer Service Administrator supports software licensing operations and provides administrative support. This role is responsible for assisting with processing software licenses, maintaining customer records, assisting with coordination of licensing renewals, and assisting with basic licensing inquiries. The position also provides general office administration support to ensure efficient day-to-day operations. This is an entry-level position requiring strong organizational skills, attention to detail, and excellent customer service.

Software Licensing Administration (60%)

• Assist with processing software license requests, activations, renewals, and transfers.
• Maintain accurate licensing records within company systems.
• Assist customers with basic licensing inquiries and requests.
• Prepare licensing reports and analysis as required.
• Assist with Support compliance activities and licensing audits.

Office Administration (40%)

• Serve as the primary administrative support for the office.
• Coordinate office, promotional supplies and vendor services.
• Assist with visitor DPS screening, reception and meeting logistics.
• Assist with company events, meetings, and employee engagement activities.
• Support local Health & Safety and office facilities activities.
• Provide general administrative assistance to executive management as required.

To be successful in this role, we would love if you have:

• Diploma or degree in Business Administration, Office Administration, Customer Service, Commerce, or a related field.
• 1-2 years of administrative, customer service, office support, or data entry experience, or an equivalent combination of education and experience.
• Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent attention to detail and accuracy when processing records, data, and documentation.
• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Ability to learn and navigate software licensing, CRM, or ERP systems.
• Strong problem-solving skills and ability to handle routine inquiries independently.
• Demonstrated ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Previous experience in customer service, software licensing, order administration, sales support, or office administration.
• Experience maintaining records, generating reports, and working with databases or business systems.
• Familiarity with software licensing processes, software renewals, subscription management, or technical support environments.
• Experience coordinating meetings, events, visitors, vendors, or office facilities.
• Knowledge of health and safety practices within an office environment.

Why Join Teledyne CARIS?

• Work with industry-leading technology used around the world
• Engage with global clients across government, defense, and commercial sectors
• Opportunities for international travel and professional growth
• Collaborative and innovative team environment

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.