Customer Service, Administrative Associate - Ottawa Office

Jewish Federation of Ottawa; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent organization in Ottawa is looking for a full-time Customer Service / Administrative Associate. This role involves supporting the Executive Director and ensuring exceptional client service, while also driving sales growth and managing administrative tasks. Ideal candidates will bring experience in sales processes and demonstrate strong communication and analytical skills.

Qualifications

• Experience using CRM software (preferably Salesforce.com).
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Fluent English communication skills, both written and verbal.

Responsibilities

• Develop relationships with existing clients and prospects.
• Coordinate mailing logistics, including deliveries and couriers.
• Assist Executive Director with administrative tasks.

Skills

CRM software

Microsoft Office Suite

Communication

Analytical skills

Job description

Israel Bonds’ Ottawa office is seeking one full-time Customer Service / Administrative Associate to join the office.
Reporting to the Executive Director, the successful candidate will be responsible for identifying business opportunities, understanding the sales process of Israel Bonds products and client services, and providing high-level administrative support. This individual will serve as the initial point of contact for clients, ensuring exceptional customer service, while also supporting the Executive Director in day-to-day operations.

Roles and Responsibilities
• Develop relationships with existing clients and new prospects
• Assist in growing the volumes of sales, achieving and / or exceeding annual sales objectives
• Ensure integrity and accuracy in recording client data and sales information
• Maintain confidentiality of customer information
• Adhere to all company policies and procedures
• Assist Executive Director as needed
• Answer phones & emails and schedule in-office appointments with clients
• Coordinate all mailing logistics, including deliveries and couriers
• Perform other office administration duties as needed

Core Competencies
• Experience using CRM software (preferably Salesforce.com)
• Proficient with Microsoft Office Suite (Outlook, Word, Excel)
• Fluent English communication skills, both written and verbal
• Demonstrates initiative and resourcefulness in addressing challenges
• Ability to organize, multitask, prioritize, and work under pressure
• Strong analytical skills with a proven ability to solve problems and drive results
• Community experience as well as interest and/or experience in Israel and/or Jewish community affairs is an asset

If you are interested in applying for this position, please submit your résumé and cover letter to: [e-mail] . In the Subject line of your email, please reference
Customer Service / Administrative Associate - Ottawa Office.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.

We are committed to building an inclusive, diverse, and equitable workforce that reflects the communities we serve. We are proud to comply with all applicable provincial accessibility legislation and are committed to supporting applicants who require accommodations at any stage of the hiring process. Applicants must make their accommodation needs known upon requests for interviews.