Customer Service / Accounts Receivable

Art Woods Office Supplies Inc; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Group Health Plan after probation

Advancement opportunities

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

Job summary

Art Woods Office Supplies Inc is seeking a courteous, bilingual Customer Service & Accounts Receivable Representative. This full-time role involves handling calls, emails, and chats while managing client accounts, collections, and payment applications to keep AR and customer records in good order.

You will liaise with account managers, suppliers, and the finance team to ensure timely product delivery and accurate invoicing, with opportunities for advancement within a supportive team.

Qualifications

• Bilingual in French and English (written and oral) — strong French required.
• Strong interpersonal phone and customer service skills.
• Ability to multi-task, work under pressure, and collaborate in a team.
• Good understanding of accounting principles.

Responsibilities

• Answer client inquiries via phone, email, and online chat.
• Process orders and assist with quotes in collaboration with account managers.
• Manage a portfolio of client accounts, including collections and payment application.
• Apply payments and reconcile accounts; send monthly statements.
• Communicate with Inside/Outside Sales and Finance teams to keep AR accurate.

Skills

Bilingual (French & English)

Customer service

Phone skills

Organization

Education

High School Diploma

Job description

Are you a people person who also has a knack for numbers and organization? We're looking for an enthusiastic, customer-oriented, bilingual Customer Service & Accounts Receivable Representative to join our team full-time. If you enjoy variety in your day-to-day, take pride in keeping both customers and accounts in great shape, and want to grow with a company that values its people, we'd love to hear from you!

In this role, you'll be the friendly voice and helpful hand our customers rely on — answering phone lines, monitoring and responding to online chat, replying to email inquiries, and acting as the liaison between account representatives, customers, and suppliers. You'll also manage a portfolio of client accounts, handling collections, payment application, reconciliation, and everything in between to keep our accounts receivable running smoothly. Our goal is simple: deliver excellent service and keep our customers and our books in great shape.

Requirements:

• Bilingual in French and English (written and oral) — must be strong in French.
• High School Diploma.
• Strong interpersonal phone and customer service skills.
• The ability to multi-task, perform well under pressure, and work well as part of a team.
• Strong organizational skills and the ability to communicate effectively.
• Ability to work independently.
• Good understanding of accounting principles.
• 1 year of experience in a similar position is an asset.

Main Tasks:

Customer Service:

• Answering various client requests via phone calls, emails, and online chat.
• Completing product research to ensure both the client's and the company's requirements are met.
• Working with account managers to create new accounts and prepare/process quotes.
• Entering and processing orders.
• Working with suppliers and our internal team to ensure products arrive on time and customers are served efficiently and cost-effectively.

Accounts Receivable:

• Managing a portfolio of client accounts, including collection activities via phone and email.
• Applying payments and reconciling accounts.
• Sending monthly automated customer statements.
• Monitoring aging reports and prioritizing work based on days overdue and amounts outstanding.
• Processing credit card payments and other accounts receivable related tasks.
• Communicating effectively with Inside and Outside Sales Reps as well as the Finance Team.

We offer a competitive remuneration package, including participation in our Group Health Plan after a three-month probationary period, along with real advancement opportunities for the right candidate — this is a great place to build a career, not just take a job.

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Language:

• English & French - fluent written & orally (required)