Customer Service

Alsco; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading laundry services company in Vancouver is seeking a Customer Service Coordinator to enhance customer loyalty through effective communication and coordination. The ideal candidate will have strong telephone skills and experience in customer service. Responsibilities include managing customer inquiries and supporting the service department. The position offers a competitive hourly pay of $20.26 and health and dental benefits.

Benefits

Health and Dental Benefits

Qualifications

• Excellence in telephone skills and customer service.
• Good experience in MS Office and administrative tasks.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer service needs professionally.
• Make outbound calls for sales leads and customer follow-ups.
• Coordinate information flow within the Service Department.

Skills

Telephone skills

Customer service

Sales and relationship building

MS Office proficiency

Time management

Education

High School graduation or similar experience

Job description

Overview

Classification: Non-Exempt

Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution. Performs other duties as required and reports to the Service Manager.

Essential Functions

• In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
• Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
• Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
• Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
• Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork.
• Monitor and report competitive activity.
• Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.

Additional Functions

• Work with and support other service personnel as required by supervision.

Qualifications

• Demonstrate excellence in telephone skills.
• Demonstrate excellence in internal/external customer service, sales and relationship building skills.
• Good experience and skills in MS Office and basic administrative tasks.
• Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
• Recognize colors, sizes and types of product and count, add and subtract accurately.

Education

• High School graduation or similar experience.

Travel Requirements

• None.

Typical Environmental Conditions

• Offices and service areas of a typical industrial laundry facility, Service Center or depot.

Compensation

• $20.26 per hour pay.
• Health and Dental Benefits provided by employer.