Customer & Security Service Agent

ICTS UK & IRELAND; Swords; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Aviation Security Agents to ensure safety at Dublin Airport. This role involves providing exceptional customer service, screening passengers and baggage, and responding to security incidents. With all training provided by experienced professionals, candidates will gain valuable skills in aviation security. The position offers a competitive hourly rate, flexible working hours, and a supportive work environment that values diversity and inclusion. If you're looking for a rewarding career in a dynamic setting, this opportunity is perfect for you.

Benefits

Bike to work scheme

Employee assistance program

Employee discount

Wellness program

Qualifications

• Good attention to detail and ability to remain calm under pressure.
• Excellent communication skills in spoken and written English.

Responsibilities

• Provide high-level customer service while interacting with passengers.
• Screen passengers and baggage using x-ray technology and hand searches.
• Respond to security incidents and ensure public safety.

Skills

Attention to detail

Calm under pressure

Excellent communication skills

Teamwork

Flexibility with working hours

Job description

LOCATION - Dublin Airport

POSITION - Aviation Security Agent

REPORTING TO - Supervisor / Line Manager

HOURS OF WORK - As required for proper performance of duties

RATE OF PAY - €14.22 per hour plus night allowance and Sunday premium

We are currently recruiting security staff for several security airport departments. Vacancies exist within the following teams, Aviation Services, Checkpoint Operation & Hold Baggage Screening operation at Dublin Airport. All relevant training will be provided to the successful candidate.

Key Task Areas / Responsibilities

1. To be an ambassador for the company
2. Provide a high level of Customer Service while interacting with airlines, ground handling agents and passengers
3. Work as part of a team
4. Working in and around Passenger aircraft (outdoors)
5. Performing aircraft interior and exterior searches
6. Screening of passengers and cabin baggage items using x-ray technology, ETD sampling and conducting hand searches
7. Screening of hold baggage items using advanced x-ray technology, ETD sampling and conducting hand searches of selected baggage.
8. The ability to respond to security incidents and emergency situations in a calm and professional manner
9. Ensuring the safety and security of members of the travelling public in accordance with the established procedures and policies

Successful Applications Are Expected To Have

• Good attention to detail
• Ability to remain calm under pressure and work to procedures
• Excellent dress code and personal presentation and hygiene
• Excellent timekeeping and work ethic
• Good communication skills: fluent spoken and written English
• Ability to work in a team or unsupervised (including remote locations)
• Flexibility with regards to working hours and able to get to the airport for a 03.00am shift start

Eligibility Criteria

• Ability to sit, stand, bend and walk for long periods of time due to the nature of the role
• Colour perfect vision for viewing x-ray images.
• Successful applicants will be wearing personal protective equipment including safety shoes (provided)

If you are successful in the role you will be made a conditional offer subject to pre-employment checks and successful completion of your training. Background checks will include a Garda Vetting check and a 5-year referencing history. All of these checks need to be completed and returned to us prior to starting training. On average, this takes 4 - 6 weeks from submission of your vetting information and applications.

Training
No previous aviation security experience is required; all training will be provided by our highly experienced in-house training department. The training is regulated by the Irish Aviation Authority and includes classroom and practical & Theoretical training and examination which can take up to 30 days.

How do I apply?
Interested parties should download an application from www.icts.co.uk and email it to the email address provided.

Equal Opportunities
ICTS is an equal opportunities employer, we promote a working positive environment in which diversity is recognised, valued and encouraged, appreciating the multi-cultural and diverse nature of the UK & Ireland workforce and society in general. ICTS is committed to principles of fairness and mutual respect in which the concept of individual responsibility is accepted by all.

Reasonable Adjustments
ICTS is an inclusive employer and we want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. Please advise us of any reasonable adjustments you might need for ICTS to support you.

We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do so as well. We take firm action where any concerns are raised both internally and by our clients, customers and members of the public.

All applicants must have correct documentation enabling them to work here including a permanent PPS number.

Please Note: The probationary period can be extended should the candidate's performance not meet the required standard.

Job Types: Full-time, Permanent

Pay: €14.22 per hour

Benefits

• Bike to work scheme
• Employee assistance program
• Employee discount
• Wellness program

Work Location: In person