customer satisfaction representative

Government of Canada; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government agency in Brampton seeks individuals for client service roles. Responsibilities include answering inquiries, managing records, and performing general office tasks. Candidates should have a secondary education and strong communication skills. This position requires attention to detail and the ability to multitask in a fast-paced environment. The role is on-site with no remote work options.

Responsibilities

• Answer written and oral inquiries.
• Obtain and examine relevant information to assess client feedback.
• Perform general office duties.
• Maintain and manage digital database.
• Schedule and confirm appointments.

Skills

Attention to detail

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Organized

Dependability

Ability to multitask

Punctuality

Education

Secondary (high) school graduation certificate or equivalent experience

Job description

Overview

Languages: English

Education: Secondary (high) school graduation certificate or equivalent experience

Experience: 7 months to less than 1 year

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Answer written and oral inquiries
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Maintain and manage digital database
• Answer clients\' inquiries and provide information
• Schedule and confirm appointments
• Maintain accurate records
• Receive and forward telephone or electronic enquiries

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Quick learner