Customer Sales Representative

goeasy Ltd.; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Sales Specialist to enhance customer experiences in retail settings. This role involves creating memorable sales interactions, managing customer accounts, and driving store profitability. Ideal candidates will possess strong communication skills and a passion for customer service, ensuring every interaction is positive and empathetic. With a focus on sales targets, you will thrive in a fast-paced environment while maintaining integrity and care for customers. If you are driven by success and ready to make a difference, this opportunity is perfect for you.

Benefits

Free virtual healthcare access

Flexible schedule

Employee discount

Qualifications

• Sales and/or Collections experience is an asset.
• Experience in a sales-target driven retail setting is a strong asset.

Responsibilities

• Create great customer sales experiences in retail stores.
• Manage day-to-day retail operations and customer accounts.

Skills

Sales experience

Customer service

Communication skills

Multi-tasking

Empathy

Education

High school diploma

Tools

Microsoft Office (Excel, Word, Outlook)

PC proficiency

Job description

easyhome is the largest merchandise lease-to-own company in Canada. With over 170 locations from coast to coast, we offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing agreements.

Working at goeasy during COVID-19:

We are committed to the health and safety of our current and potential employees. Here are some of the things we have done to stay ahead and continue our operations during this pandemic:

1. Adoption of best practices and protocols to ensure a safe interview and onboarding experience
2. Continuing to serve our customers through our phone and digital channels
3. Mandatory social distancing in all of our locations
4. Maximum person limit in our branches and stores
5. Rigorous hygiene practices in all branch and store locations
6. Free virtual healthcare access for all permanent employees
7. Continued partnerships and donations to foundations & causes we care about, e.g., Boys and Girls Club of Canada

So what will a Sales Specialist do?

1. Create great customer sales experiences in our retail stores by providing excellent customer service and selling home furnishing and electronics leases to new and existing retail customers
2. Maximize retail store growth - Sales Specialists drive the profitability of the retail store, ensuring that every sale is optimal for both the customer and our retail business
3. Manage overall day-to-day retail operations – Sales Specialists manage customer accounts, collection activities, and the merchandising and maintenance of the store
4. Deliver positive customer sales experiences in every interaction, while also ensuring that all prospect customers at the retail store are greeted in a warm and empathetic manner
5. Capitalize on cross-sales and add-on products opportunities by paying attention to customer needs while providing high-quality customer service
6. Be Open. transparently communicate the terms and conditions of our lease agreements and follow best-in-class sales practices to minimize future collections

Here’s what we are looking for:

1. Sales and/or Collections experience is an asset, but we really want people who are motivated by success and surpassing targets. A competitive attitude in sales and customer service is key to our retail business
2. Experience working in a sales-target driven retail setting with high attention to customer service is a strong asset
3. People Oriented, Enterprising, and an excellent communicator with the ability to create memorable customer experiences for every financial sale
4. Proficient with PCs, Microsoft Office (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
5. Ability to multi-task, adapt to change in a fast-paced sales environment
6. Empathetic, compassionate and operate with integrity with every sale – really care for our customers!
7. Experience driving a delivery truck is an asset but not required; physically able to move home furnishings within the retail store
8. Valid driver’s license, and a clean driver’s abstract (for the past 3 years), and able to clear our background check

Additional Information:

All candidates considered for hire must successfully pass a criminal background check and validation of their work experience to qualify for hire. A credit check may now be a condition of employment in specific easyhome locations. Candidates must provide schedule flexibility to ensure that the location’s hours can be covered to meet our customer’s needs – details by location will be discussed in the interview process.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

START DATE: 10/05/2021

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.

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