Customer Sales Associate

Trane Technologies; Ottawa; On-site; CAD 55,000 - 65,000; Full time

Job summary

Join a leading company as a Customer Sales Associate, where you will leverage your sales skills to assist customers at Trane Supply stores. This role emphasizes customer satisfaction, problem-solving, and knowledge of product offerings to drive sales and ensure smooth transactions while enjoying comprehensive benefits from day one.

Benefits

Health insurance

401K match up to 8%

Paid time off for volunteer work

Educational opportunities and tuition assistance

Qualifications

• Experience in inside sales, retail, or a related environment.
• Fast-paced environment experience, focused on customer service.
• Proven ability to maintain professional relationships with customers.

Responsibilities

• Provide support and solutions to customer inquiries.
• Process orders and manage customer satisfaction effectively.
• Maintain knowledge of Trane products to enhance customer experience.

Skills

Customer Service

Problem-solving

Sales

Relationship Building

Education

High School Diploma or GED

Job description

AtTrane Technologiesand through our businesses includingTraneandThermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers!

Thrive at work and at home:

• Benefitskick in onDAY ONEfor you and your family, including health insurance and holistic wellness programs that include generous incentives –WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401Kmatch up to 6%, plus an additional 2% core contribution = up to8%company contribution.
• Paid time off, including in support ofvolunteerandparental leaveneeds.
• Educational and training opportunities through company programs along with tuitionassistanceand student debt support.
• Learn moreabout our benefitshere!

Where is the work:

Onsite: This position has been designated as On-Site.

What you will do:

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

What you will bring:

• H.S. Diploma or General Education Degree (GED)
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Compensation:

Enter salary/hourly rate here $55,000/yr and up based on experience and includes a 15% monthly incentive.

Base Pay Range: Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.