Customer Sales and Service Representative

UFA Limited; Hanna; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

UFA Limited in Hanna, Alberta is seeking a Customer Sales and Service Representative (CSSR 2) to assist customers with selecting and purchasing goods and services, while delivering service per UFA’s policy. The role includes cross-training in multiple store functions to ensure a high level of customer satisfaction.

The CSSR 2 will maximize sales, handle cash, process payments, balance cash drawers, and support eCommerce requests.

Qualifications

• Grade 12 diploma with 3-5 years of related experience.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate level of product knowledge.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with any and all required certifications, including WHMIS and TDG.

Responsibilities

• Maximize sales and customer support through best-in-class customer service.
• Ensure accurate sales and receipts; balance cash as directed; prepare billings.
• Perform opening/closing cash balancing; key holder responsibilities may be required.
• Assist with accurate shipping and receiving of products; inventory maintenance.
• Review eCommerce requests; pick, pack, label, and confirm orders; balance daily eCommerce orders.
• Own the Aisle area to maintain merchandising and inventory standards.
• Assist junior CSSRs with minor customer service issues.
• Support special projects for other agency sites, farm stores, etc.

Skills

Self-motivation

Interpersonal skills

Physical stamina

Warehouse/yard experience

Customer service mindset

Education

Grade 12 diploma

Agriculture/AgriBusiness or petroleum background

WHMIS and TDG certifications

Job description

Select how often (in days) to receive an alert:

Customer Sales and Service Representative

Location:

Hanna, AB, CA, T0J 1P0

Job Summary:

Reporting to theStore Manager,theCustomer Sales and Service Representative 2 (CSSR 2)is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.

Responsibilities:

• Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
• Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
• Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.
• Assist with the accurate and timely shipping and receiving of products (as assigned).
• Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
• Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
• Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
• Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions
• Assists junior Customer Sales and Service Representatives with minor customer service issues.
• Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications:

• Grade 12 diploma with 3-5 years of related experience.
• Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
• Intermediate level of product knowledge.
• Self-motivated with a continuous learning approach about the business of UFA.
• Strong interpersonal and relationship building skills.
• Capable of physical labour; capable of lifting up to 25 kg.
• Warehouse or yard and forklift experience an asset.
• Must remain current with any and all required certifications, including WHMIS and TDG.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact [e-mail] . Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.