Customer Sales and Service Call Centre Agent

Deluxe; Midland; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in customer service seeks a representative to be the primary contact during customer ordering and service experiences. The role involves ensuring customer satisfaction through effective communication and problem resolution. With comprehensive benefits and a supportive work environment, this position promises growth and well-being for its employees.

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Tuition Reimbursement

Qualifications

• 1-2 years in sales, retail, or customer service required.
• Preferred: 3+ years of relevant experience.

Responsibilities

• Handle inbound customer service calls and inquiries.
• Maintain customer records by updating account information.
• Resolve product or service concerns and track customer communications.

Skills

Customer Service

Problem Solving

Communication

Education

High School Diploma or GED

Associate degree or certificate

Job description

This role is the primary customer contact during the Customer Ordering and or Service experience, communicating expectations to the customer, and ensuring that the process flows smoothly. Ensures a balance between customer satisfaction, retention and company profitability. Provides timely, effective and professional responses to a variety of customer inquiries while consistently ensuring delivery of exceptional customer experience during every interaction.

• Handles inbound customer service calls, inquiries and complaints while consistently ensuring delivery of a positive experience during every customer interaction.
• Maintains customer records by updating account information.
• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Researches and resolves product or service concerns by selecting the appropriate action to expedite the immediate resolution while delivering an optimal customer experience.
• Track issues and communications with customers
• Understand and escalate any issues that arise during the order process
  
  

Basic Qualifications:

• Education and Experience: HS/GED and 1-2 years in sales, retail, customer service
  
  

Preferred Qualifications:

• Education: Associates (or certificate)
• Experience: 3+ years
  
  

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement
  
  

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

AODA: Deluxe Corporation and Deluxe companies will provide reasonable accommodation for qualified individuals with disabilities. If you need assistance with any part of the application or hiring process, please contact us at [e-mail].