Customer sales and service agent (except airline)

Croisières AML; Quebec; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading cruise company in Quebec is seeking a customer service agent to assist clients and handle bookings. Responsibilities include issuing tickets, making reservations, providing information on policies, and ensuring guest satisfaction. Candidates should have at least one year of customer service experience. The position is permanent and requires proficiency in French.

Qualifications

• 1 year to less than 2 years of experience in customer service.

Responsibilities

• Assist clients/guests with special needs.
• Issue tickets.
• Make and confirm reservations.
• Process credit cards, vouchers, and other payments.
• Provide information on cancellation, late arrival, and other policies.
• Provide clients with information.
• Greet customers.
• Provide customer service.

Education

No degree, certificate or diploma

Job description

Qualifications

• Education: No degree, certificate or diploma
• Experience: 1 year to less than 2 years

Responsibilities

• Assist clients/guests with special needs
• Issue tickets
• Make and confirm reservations
• Process credit cards, vouchers and other payments
• Provide information on cancellation, late arrival and other policies
• Provide clients with information
• Greet customers
• Provide customer service

Screening questions

• Are you currently legally able to work in Canada?
• Work Term: Permanent
• Work Language: French
• Hours: 32 hours per week