Customer Sales and Service Agent (Aeroplan) - Call Centre

Air Canada; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major airline in Vancouver is looking for a Customer Sales and Service Agent to assist Aeroplan members in maximizing program benefits. The role requires strong communication skills, a high school diploma, and the ability to work flexible shifts. This opportunity includes a comprehensive training program and a range of employee benefits, including travel privileges and health coverage.

Benefits

Generous employee travel program

Health and dental coverage

Training and development tools

Qualifications

• Candidates must be eligible to work in Canada.
• Availability for an 11-week full-time training program.
• Flexibility to work shifts including days, evenings, and weekends.

Responsibilities

• Advise members on program benefits.
• Research, book and reschedule flights.
• Support customers in navigating technologies.

Skills

Strong communication skills

Self-motivated multi-tasker

Proficiency with computer applications

Creative problem-solving

Education

High school diploma or equivalent

Job description

Location : Vancouver, BC Canada (Onsite)

Starting Salary : $17.85 / hour

Branch : Contact Centers

Category : Unionized (UNIFOR)

Job type : Full-time

As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.

If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role.

What your day-to-day looks like

Specifically, you’ll focus on these critical areas :

• Advise members on how to get the most out of the program
• Research, book and reschedule flights
• Support customers in navigating the technologies used within the self-service platforms (website, mobile apps, customer sign-in, etc.)
• Enhance membership loyalty by promoting partners
• Handle and resolve member concerns

Take a look at this video to find out more about the Customer Sales and Service Agent role: https://youtu.be/aTKy5mJ3fdE

Your benefits

As one of Canada’s leading employers, we offer a range of benefits including:

• Air Canada staff enjoy a generous employee travel program, with travel privileges for yourself and eligible persons after 28 weeks of service.
• We prioritize your wellbeing with various benefit plans, including health and dental coverage for you and your family.
• Training and development tools to help you reach your full potential.

Qualifications

Required skills and experience

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:

• High school diploma or equivalent
• Availability to attend and successfully complete our approximately 11-week full-time paid training program
• Flexibility to work shifts, including days, evenings, and weekends
• Ability to find creative solutions to complex customer situations
• Self-motivated multi-tasker capable of working independently with minimal supervision
• Proficiency with computer applications and online tools
• Strong communication skills
• Eligible to work in Canada

Linguistic requirements

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Knowledge of additional languages such as Spanish, Korean, Japanese, Cantonese, or Mandarin is a plus.

Preferred competencies

• Customer service experience within a call centre environment
• Previous travel industry experience
• Working knowledge of computer applications and the internet

Let your career take flight

Don’t miss this exciting opportunity to grow with Canada’s largest airline. Join us and elevate your career.

Diversity and inclusion

Air Canada is committed to Diversity and Inclusion, striving to create an accessible and rewarding work environment that values employees’ unique contributions. We are an equal opportunity employer and welcome applications from all candidates to reflect the diversity of our communities.

Thank you for your interest. Only shortlisted candidates will be contacted.