Customer & Sales Analyst

Eminence Organic Skin Care; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading organic skincare company is seeking a Customer & Sales Analyst in Vancouver. The role involves generating reports to assist the sales team while utilizing advanced Excel skills. Candidates should have experience in customer service and analytical skills, along with familiarity in CRM software. This position offers competitive salary, bonuses, and benefits focused on employee wellness and professional development.

Benefits

Competitive salary

Quarterly and annual bonuses

Employer-paid health premiums

Wellness program

Tuition assistance program

Qualifications

• Minimum 2 years in Excel report creation and generation.
• 1 year of customer service experience.
• Experience supporting sales or marketing is an asset.

Responsibilities

• Generate sales reports to assist with forecasting.
• Create reports on customer spending trends.
• Update monthly and quarterly item trend reports.

Skills

Excel Report Creation & Generation

Customer Service and Problem Resolution

Organizational skills

Critical thinking

Multi-tasking skills

Tools

Salesforce CRM

Klipfolio

ESRI ArcGIS

Job description

Location: 530 West Broadway, Vancouver BC, Canada

Role Summary

As the Customer & Sales Analyst, you are responsible for maintaining reports with sales results and Customer trends, primarily using Excel. The focus of these reports includes, but is not limited to, analysis of sales trends by product, Customer, and territory, specifically product returns, annual Customer Satisfaction Survey, and sales incentive programs. You will also be assisting the team in running and developing sales and Customer reporting for multiple departments. In this role, you will report directly to the Customer & Sales Analyst Lead.

Responsibilities

• Generation of sales reports to assist the sales team with sales forecasting and Customer Sales Incentive Programs
• Create Promotion Buy-in Percentage gap lists
• Assist with the creation of meaningful reports to highlight trends in Customer spending and product trends
• Update monthly and quarterly item trend reports
• Create summary reports of the Annual Survey results for individual salesperson as well as specific reports for each department
• Create a report that identifies and aggregates dissatisfied Customer comments so that the Sales team can follow up with these Customers directly
• Assist with ad-hoc reporting required by all departments within the company
• Update daily and weekly reports on sales trends, customer details, and promotions

Qualifications

• Excel Report Creation & Generation – minimum 2 years (including but not limited to Power Query & intermediate formulas)
• Customer Service and Problem Resolution experience – minimum 1 year
• Customer Relationship Management software experience preferred
• Previous experience in role(s) supporting Outside Sales, Inside Sales and / or Marketing is an asset
• Esthetic, Retail or Health & Wellness industry experience an asset
• Accounting experience is an asset
• Excellent organizational, problem-solving, critical thinking, and multi-tasking skills
• Klipfolio experience is an asset
• Salesforce CRM is an asset
• ESRI ArcGIS experience is an asset

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcome.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

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