Customer Retention Specialist

goeasy Ltd; Truro; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at one of Canada's fastest-growing companies as a Customer Retention Specialist. This role focuses on maximizing store revenues by managing customer accounts and educating clients on achieving their financial goals. With comprehensive training provided, you will develop the skills needed to excel in a supportive environment. The company fosters a culture of inclusivity and personal growth, ensuring that each employee can thrive. If you are passionate about helping others and want to be part of a company that values integrity and compassion, this opportunity is perfect for you.

Benefits

Monthly incentive plans

RRSP matching

Extended healthcare coverage

Paid personal days

Employee discount program

Tuition Assistance Program

Opportunities for awards

Leadership development programs

Qualifications

• Strong communication skills and a results-oriented mindset are essential.
• Compassionate approach to customer interactions is a must.

Responsibilities

• Engage customers in person, over the phone, and by email to enhance sales.
• Manage customer accounts and collection activities effectively.

Skills

Excellent communication

Sales orientation

Compassion and empathy

Integrity

Ability to lift 50+ pounds

Education

High School Diploma

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one ofNorth America’s Most Engaged Workplaces,we want the best to join our team.

easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

As a Customer Retention Specialist, you will maximize store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.

No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyloans – employees have access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and annual awards
  • Leadership development programs – over 70% internal promotion rate!

What you will do:

• Buildsuperiorcustomersalesexperiencesby welcoming and engaging customers in person, over the phone, and by email
• Demonstratecompassionandempathyfor our customers by understanding their situations, needs, and offering solutions
• Communicatethe terms and conditions of our financial products and how we can help them achieve their goals
• Support retail operationsby managing customer accounts, collection activities, and the merchandising and maintenance of the store
• Deliver best in class service when supporting the delivery of our products to customers homes
• Manage accounts receivables by monitoring overdue accounts on a weekly basis

Who you are as the successful candidate:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
• Compassionate and operates with integrity on every sale – will care deeply for our customers!
• Full class driver’s license with a driver’s abstract in good standing
• Ability to lift 50+ pounds and move large home goods is considered an asset
• Able to pass background checks (criminal, employment)
• Some experience in a customer-facing environment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.