Customer Retention Specialist

goeasy Ltd; Sydney; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join an innovative and rapidly growing company that values its employees and offers comprehensive training programs. As a Customer Retention Specialist, you will play a vital role in enhancing customer experiences, driving sales, and helping individuals achieve their financial goals. This position provides an opportunity to work in a supportive environment that emphasizes compassion and integrity. You will engage with customers directly, manage accounts, and contribute to the overall success of the team. If you are passionate about customer service and looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Monthly incentive plans

RRSP matching

Extended healthcare coverage

Paid personal days

Employee discount program

Tuition Assistance Program

Leadership development programs

Qualifications

• Excellent communicator with a focus on customer satisfaction.
• Ability to lift 50+ pounds and move large home goods is an asset.

Responsibilities

• Build superior customer sales experiences in person, over the phone, and by email.
• Manage customer accounts and collection activities effectively.

Skills

Communication Skills

Customer Service

Sales Skills

Empathy

Education

High School Diploma

Job description

If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

As a Customer Retention Specialist, you will maximize store revenues through management of customer accounts and payments past due, educating and empowering customers to achieve their financial goals through building credit.

No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Financial
  • Monthly incentive plans
  • RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days
• Perks
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • easyloans – employees have access to loans at lower interest rates
  • Tuition Assistance Program
• Recognition
  • Opportunities for monthly, quarterly, and annual awards
  • Leadership development programs – over 70% internal promotion rate!

What you will do:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
• Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
• Communicate the terms and conditions of our financial products and how we can help them achieve their goals.
• Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store.
• Deliver best in class service when supporting the delivery of our products to customers' homes.
• Manage accounts receivables by monitoring overdue accounts on a weekly basis.

Who you are as the successful candidate:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction.
• Compassionate and operates with integrity on every sale – will care deeply for our customers!
• Full class driver’s license with a driver’s abstract in good standing.
• Ability to lift 50+ pounds and move large home goods is considered an asset.
• Able to pass background checks (criminal, employment).
• Some experience in a customer-facing environment.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.