Customer Retention Specialist

goeasy Ltd; New Minas; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in Canada's lease-to-own industry is seeking a Customer Retention Specialist to enhance customer experiences through effective communication and account management. This role involves engaging customers across various platforms and contributing to the overall sales strategy while supporting retail operations. Ideal candidates will possess exceptional communication skills and the ability to handle customer inquiries effectively.

Benefits

RRSP match and Employee Share Purchase Plan

Employee discounts on furniture, electronics, and appliances

24/7 healthcare with Virtual Doctor Appointments

Customizable benefits package including options for 100% coverage

Internal development training programs

Paid birthday off and vacation days

Qualifications

• Experience in a customer-facing environment.
• Excellent communicator focused on sales and customer satisfaction.
• Ability to lift 50+ pounds and handle large home goods is an asset.

Responsibilities

• Welcome and engage customers in person, over the phone, and by email.
• Manage customer accounts and collection activities.
• Support retail operations and monitor overdue accounts.

Skills

Communication

Customer Service

Multitasking

Job description

Join easyhome , as a key brand under goeasy, easyhome is Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! Welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Canada’s Top Growing Companies. We’re also thrilled to be certified as a Great Place to Work and Best Places to Work with Most Trusted Executive Teams . These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

Join easyhome , Canada’s largest lease-to-own business, where you can make a real difference in the lives of everyday Canadians! We pride ourselves on helping our customers achieve their personal and financial goals by making home goods affordable through flexible weekly and monthly payment plans. Be part of a team that empowers people to create comfortable and happy homes while building solid credit foundations.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.

• Employee discounts on furniture, electronics, and appliances.

• Access 24/7 healthcare with Virtual Doctor Appointments.

• Personalize your benefits with a customizable package including options for 100% coverage.

• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.

• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.

• For complete picture of total rewards please click here

A Day in a life of a Customer Retention Specialist:

• Build strong customer sales experiences by welcoming and engaging customers in person, over the phone, and by email

• Understanding customer's needs by providing the solutions that fits them best

• Communicate the terms and conditions of our financial products and how we can help them achieve their goals on a weekly and monthly basis

• Develop and maintain strong relationship with customers by interacting with them on a daily basis

• Support retail operations by managing customer accounts, collection activities, the merchandising and the maintenance of the store

• Manage accounts receivables by monitoring overdue accounts on a weekly basis

What we are looking for:

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction

• Ability to multitask and quickly learn a variety of tasks

• Full class driver’s license with a driver’s abstract in good standing

• Ability to lift 50+ pounds and move large home goods is considered an asset

• Able to pass background checks (criminal, employment)

• Some experience in a customer-facing environment

• Comfortable interacting with customers over the phone

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.