Customer Rep-Station-8

FedEx Group; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading international logistics company in Toronto is seeking a Seasonal Customer Service Representative. The role involves providing accurate information and assistance to customers, performing necessary administrative duties, and promoting sales opportunities. Candidates should have strong interpersonal and communication skills, the ability to handle physical demands, and knowledge of Canadian Customs regulations is preferred. This temporary position lasts up to 12 weeks, with flexible start times.

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Must have the ability to lift 70 lbs and maneuver packages up to 150 lbs.
• Must complete mandatory testing and training.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential incremental revenue.

Skills

Excellent interpersonal skills

Verbal communication skills

Analytical skills

Problem solving skills

Negotiation skills

Education

High school diploma/equivalent

College diploma preferred

Job description

Overview

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Responsibilities

• Provide accurate information and assistance to customers requiring direct customer interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate potential incremental revenue wherever possible.

Required Knowledge, Skills and Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications

Pay Transparency:

Pay:

Additional Details: Seasonal CSR Positions (4) - Tues - Sat - Start times: 9 AM, 10 AM, 4 PM, or 4:30 PM. Approximately 5 hours per shift. This is a temporary position for up to 12 weeks based on business and operational needs. Will be unposted on Sept 30th.

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on mandatory testing and training, must be able to operate in a Windows PC environment, and must maintain annual accreditations where applicable. If residing in Quebec, bilingualism (French and English) is required. Candidates for positions requiring driving as a core competency require a valid driver’s license and a driving record with two or fewer violations and/or accidents in the past 24 months. Candidate assessment includes: driver's abstract, performance during interviews, and driver competency assessments.

Employment Equity Statement

At FedEx we are committed to being an inclusive employer and encourage applications from women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities. We welcome qualified candidates and will provide accommodations during the recruitment and selection process as needed.