Customer Rep-Station-3

FedEx Group; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

FedEx Group is seeking a part-time interview position focused on customer assistance and administrative duties. Candidates must have strong interpersonal skills, a high school diploma, and the ability to handle physical tasks. This role contributes to operational efficiency and sales enhancement.

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to lift 70 lbs and maneuver up to 150 lbs.

Responsibilities

• Provide assistance to customers requiring direct customer interface.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential incremental revenue.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Negotiation skills

Education

High school diploma or equivalent

College diploma preferred

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
• Must be able to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress and work in a highly pressured, monitored, and changing work environment.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Part-Time. Shift Details: Monday - Friday, 5:00 p.m. to 10:00 p.m. Job will be unposted on June 24th at 2:00 p.m.

DISCLAIMER

This job description is general in nature and not a comprehensive list of all duties and qualifications. The incumbent is expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and work varying shifts based on business needs. If residing in Quebec, bilingual (French and English) is required. Candidates requiring driving as a core competency must have a valid driver's license and a clean driving record.

Employment Equity Statement

FedEx values diversity and is committed to inclusive employment practices. Applications from all qualified candidates are welcome, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.