Customer Rep-Station-2

FedEx Canada; Niagara Falls; On-site; CAD 42,000 - 48,000; Full time

Job summary

FedEx Canada is seeking an interview-position Customer Service Representative in Niagara Falls, Canada to provide accurate information and assist customers requiring direct interface while performing essential administrative duties.

The role emphasizes maintaining service standards, supporting sales through upselling where appropriate, and completing training; candidates should have a high school diploma and be able to lift up to 150 lbs with equipment. Shifts include Tue-Sat, with varied hours.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to complete basic and recurrency training.
• Must operate in a PC Windows environment.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs with equipment.
• Demonstrated ability to handle stress in a changing work environment.

Responsibilities

• Provide accurate information and assistance to customers requiring direct interface.
• Perform administrative duties necessary for efficient operations.
• Promote continued sales and generate potential incremental revenue where possible.

Skills

Interpersonal skills

Verbal communication

Analytical problem solving

Negotiation skills

Work under pressure

Lift 70 lbs / handle 150 lbs

PC Windows environment

Education

High school diploma/equivalent

Job description

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills And Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Required Knowledge, Skills And Abilities

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications:

1st shift Tuesday - Sat Tues-Fri 11AM - 3PM Sat - 8AM-12 PM Job posting date: 9/11/2026; Job posting end date: 09/18/2026 at 1 PM local time.

Additional Details:

PPT CSR

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.