Customer Rep-Station-2

FedEx Group; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and support. This role involves providing accurate information, performing administrative tasks, and promoting sales opportunities. Ideal candidates will possess strong interpersonal skills, a high school diploma, and the ability to thrive in a fast-paced environment. Join a diverse team committed to inclusivity and excellence, where your contributions can lead to meaningful customer interactions and operational success.

Qualifications

• High school diploma or equivalent required; college diploma preferred.
• Proficient in operating in a PC Windows environment.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Ability to Lift 70 lbs

PC Windows Proficiency

Education

High School Diploma

College Diploma

Job description

Job Position: Customer Service Representative

This is an interview position.

GENERAL SUMMARY

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on mandatory testing and training.
• Proficient in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Shift: Mon to Thurs, 1600-2030; Saturday, 1100-1500. Job posted on 5/1/2025, unposted on 5/8/2025.

DISCLAIMER

This job description is general and not exhaustive. Employees may be required to perform additional duties, complete mandatory training, operate in a PC Windows environment, and work varying shifts based on business needs. Quebec residents must be bilingual (French and English). Candidates requiring driving duties must possess a valid driver's license and a clean driving record in the past 24 months. All candidates will be assessed through interviews and driver assessments where applicable.

Employment Equity Statement

FedEx values diversity and is committed to creating an inclusive workplace. We encourage applications from women, persons with disabilities, Indigenous persons, culturally diverse communities, and 2SLGBTQ+ individuals. Accommodations are available during the recruitment process upon request.