Customer Rep-Station-1

FedEx Canada; Sherbrooke; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking candidates for an interview position that focuses on providing exceptional customer service and administrative support. This role involves promoting sales opportunities and generating incremental revenue while ensuring compliance with regulations. Ideal candidates will possess strong interpersonal and communication skills, along with the ability to thrive in a fast-paced environment. If you are looking to join a diverse and inclusive workplace that values your contributions, this opportunity could be the perfect fit for you.

Qualifications

• Must complete mandatory testing and training.
• Knowledge of Canadian Customs regulations preferred.

Responsibilities

• Provide assistance to customers requiring direct interface.
• Perform administrative duties for efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Ability to Lift 70 lbs

Ability to Work Under Pressure

Bilingual (French and English)

Education

High School Diploma

College Diploma

Tools

PC Windows Environment

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

Required Knowledge, Skills And Abilities

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must complete and achieve minimum thresholds on mandatory testing and training.
• Ability to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Additional details include job posted date: 4/10/2025, job unposted date: 4/18/2025.

Disclaimer

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete mandatory testing and training, operate in a PC Windows environment, and maintain annual accreditations where applicable. If residing in Quebec, bilingual (French and English) skills are required. Candidates with driving responsibilities must have a valid driver’s license (e.g., Class 5, G, or 1[AZ]) and a clean driving record.

Employment Equity Statement

FedEx values diversity and is committed to fostering inclusive workplaces. We welcome applications from women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.