Customer Rep-Station-1

FedEx Group; Ottawa; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in logistics is looking for a Customer Service Representative in Ottawa. The role involves assisting customers, performing administrative tasks, and promoting sales while requiring strong communication and analytical skills. Bilingualism in French and English is mandatory for candidates in Quebec. This position will allow candidates to develop their careers in a dynamic and diverse work environment.

Benefits

Diversity and inclusion initiatives

Training and development opportunities

Qualifications

• Bilingual in French and English required if residing in Quebec.
• Knowledge of Canadian Customs regulations preferred.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs.

Responsibilities

• Provide customer assistance and perform administrative duties.
• Promote sales and generate potential revenue.
• Complete various training and work varying shifts.

Skills

Interpersonal skills

Verbal communication

Analytical skills

Problem-solving

Negotiation skills

Education

High school diploma/equivalent

College diploma

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver packages weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on mandatory testing and training.
• Must be able to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications: Job posted on 06/18/2025 and unposted on 06/25/2025.

Pay Transparency: Details to be provided during the interview.

Additional Details: Must be bilingual in French and English. PPT CSR. Looking for 1 AM shift and 1 PM shift.

DISCLAIMER

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. The incumbent is expected to perform all other duties as assigned, complete all training, and work varying shifts based on business needs. If residing in Quebec, bilingualism in French and English is required. Candidates requiring driving as a core competency must have a valid driver's license and a clean driving record.

Employment Equity Statement

FedEx values diversity and is committed to creating an inclusive workplace. Applications from all qualified candidates are welcome, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Please inform us if you need accommodations during the recruitment process.