Customer Rep-Station

FedEx Group; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading logistics company seeks an interview position responsible for customer assistance and administrative operations. The role demands strong communication and problem-solving skills, with additional preference for knowledge of Canadian Customs and FedEx services. Bilingual candidates residing in Quebec are preferred. Candidates will also undertake mandatory training and work in a high-pressure environment.

Qualifications

• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to lift 70 lbs and maneuver packages up to 150 lbs.
• Proficiency in operating in a PC Windows environment.

Responsibilities

• Provide information and assistance to customers requiring direct interface.
• Perform administrative duties for efficient operations.
• Promote sales and generate potential revenue.

Skills

Knowledge of Canadian Customs regulations

Excellent interpersonal and verbal communication skills

Analytical skills

Problem-solving skills

Negotiation skills

Ability to handle stress

Education

High school diploma/equivalent

College diploma preferred

Job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generates potential incremental revenue wherever possible.

Schedule: 5 days a week, shift from 2-7:30 pm, including Saturdays, with a day off during the week.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Ability to complete mandatory testing and training thresholds.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical, problem-solving, and negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Same as above regarding schedule.

Pay Transparency & Additional Details

Posted internally until May 16th.

DISCLAIMER

This job description is general and not exhaustive. Employees are expected to perform all other duties as assigned. Candidates must be able to complete all mandatory training, operate in a PC Windows environment, and maintain required certifications. For candidates residing in Quebec, bilingualism (French and English) is required. Drivers must hold a valid license with minimal violations in the past 24 months. Selection will consider driver record, interview performance, and assessments.

Employment Equity Statement

FedEx values diversity and inclusion, encouraging applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process.