Customer Rep-Station

FedEx Group; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual for an interview position that focuses on delivering exceptional customer service and support. This role involves administrative tasks essential for smooth operations, alongside opportunities to promote sales and generate additional revenue. Candidates should possess strong interpersonal and communication skills, with the ability to thrive in a fast-paced environment. Join a company that values diversity and is committed to inclusive practices, offering a dynamic work atmosphere where your contributions can make a significant impact.

Qualifications

• High school diploma required; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties necessary for efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Ability to Handle Stress

Education

High School Diploma

College Diploma

Tools

PC Windows Environment

Job description

Job Description

This is an interview position focused on providing accurate information and assistance to customers requiring direct customer interface. The role involves performing administrative duties necessary for efficient operations, promoting continued sales, and generating potential incremental revenue where possible.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations and FedEx Express and Ground products and services is preferred.
• Ability to successfully complete all basic and recurrency training.
• Physical ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Capability to complete and meet minimum thresholds on mandatory testing and training.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Strong analytical and problem-solving skills.
• Good negotiation skills.
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Details regarding shift timings: Monday to Friday, 6:30 a.m. to 11:30 a.m. (Job Posting Date: 05/05/2025; Closing Date: 05/12/2025 at 11:50 a.m.).

Disclaimer

This job description is general and not exhaustive of all duties, responsibilities, and qualifications. Employees are expected to perform all other duties as assigned, maintain necessary certifications, and work varying shifts based on business needs. Bilingualism in French and English is required for residents of Quebec. Candidates requiring driving as a core competency must hold a valid driver's license and have a clean driving record.

Employment Equity Statement

FedEx values diversity and is committed to inclusive employment practices. Applications are encouraged from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.