Customer Rep-Station

FedEx Logistics; Cambridge; Hybrid; CAD 21,000 - 26,000; Full time

Job summary

FedEx Logistics is hiring a temporary/seasonal customer service representative for a 12-week term in Cambridge, Ontario. The role runs Monday through Friday from 11:00 to 18:00, with a posting window that closes October 5th.

Applicants should have a high school diploma or equivalent; college diploma is preferred, and familiarity with FedEx products is advantageous. Candidates must be able to lift 70 lbs and manage up to 150 lbs with equipment, complete all training, and operate in a PC Windows

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Must complete basic and recurrency training.
• Must lift up to 70 lbs and maneuver up to 150 lbs with equipment.
• Must complete mandatory testing and training.
• Operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress in a high-pressure, changing environment.

Responsibilities

• Handle inbound customer inquiries and provide service.
• Adhere to training and performance thresholds and work within a 12-week seasonal schedule.

Skills

Verbal communication

Interpersonal skills

Analytical thinking

Negotiation

Stress management

Physical stamina

Canadian regulations knowledge

Education

High school diploma

College diploma preferred

Job description

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• High school diploma/equivalent. College diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training.
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Additional Details:

temporary/seasonal customer service rep (full-time) position for 12 weeks, Monday - Friday 11am start to 18:00 , posting will take down on October 5th

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.