Customer Relationship Officer - US

Nookal; Kingston; On-site; CAD 45,000 - 60,000; Full time

Job summary

Nookal, a leading company in healthcare practice management, is seeking a Customer Relationship Officer to enhance the customer journey from trial to onboarding. This role blends sales and customer success, providing an opportunity to make a significant impact in a collaborative and growth-focused culture.

Benefits

Supportive and collaborative work environment

Opportunity for professional growth

Qualifications

• Confident presenter and communicator via phone, email, and video.
• Highly organized and results-driven.
• Demonstrated ability to manage a sales pipeline and achieve quotas.

Responsibilities

• Manage the complete sales cycle including prospecting, demos, and closing.
• Deliver onboarding and training to new clients.
• Proactively engage clients at key lifecycle stages.

Skills

Sales Pipeline Management

Consultative Selling

Customer Advocacy

Problem Solving

Team Collaboration

Education

Experience in B2B Sales

Experience in SaaS and Customer Relationships

Job description

Are you passionate about delivering outstanding customer experiences and driving business growth through consultative selling? Nookal seeks a motivated and professional Customer Relationship Officer to manage and enhance the customer journey,from initial trial to full onboarding, ensuring every client is set up for success on our software platform.

About the Role :

As a Customer Relationship Officer, you will play a critical role in both sales and customer success, managing the complete sales cycle : prospecting, sales calls, product demos, proposals, and closing. You will convert trial users into paid subscribers, be a trusted consultant, and deliver seamless onboarding experiences. You’ll also be the customer’s advocate, relaying feedback to our product, support, and engineering teams, and ensuring internal collaboration for the best customer outcomes.

What You’ll Do : Sales & Prospecting

• Represent Nookal’s software solutions with deep product understanding and consultative selling;
• Generate leads, nurture prospects, and qualify new sales opportunities;
• Manage a pipeline of interested prospects; schedule and conduct meetings, demos, and calls;
• Guide prospects through the entire sales process (from lead to close), including pricing, negotiation, and contracts—all managed via our CRM;
• Meet quota targets and maintain high levels of sales activity (calls, demos, emails);
• Attend and represent Nookal at events, conferences, webinars, and trade shows.

Onboarding & Customer Success

• Deliver smooth, structured, and impactful onboarding and training to new clients;
• Create and update onboarding and training materials in collaboration with Support and Marketing;
• Identify and implement ways to streamline customer education and adoption.

Follow-up and Training

• Proactively engage clients at key lifecycle stages, especially after subscription and during challenging topics or negative feedback;
• Develop and improve training systems / materials to address recurring needs.

Relationship Management

• Provide dedicated support and regular check-ins to high-value customers (50+ practitioners);
• Organize and lead quarterly or bi-annual feedback sessions with key accounts.

Internal Collaboration & Professional Development

• Actively contribute to meetings and internal initiatives;
• Document processes and assist with staff training;
• Seek opportunities for continuous learning and share knowledge with your team.

About You :

• Previous experience in B2B sales, SaaS, customer relationships, or onboarding.
• Confident presenter and communicator (via phone, email, video, and occasional in-person);
• Highly organized, results-driven, and resilient when handling objections;
• Demonstrated ability to manage a sales pipeline and achieve quotas;
• Passion for customer advocacy, problem-solving, and continuous improvement;
• Strong team player, keen to work across departments (Sales, Marketing, Product, Support).

Key Performance Indicators :

• Sales Target : Meet or exceed a quota;
• Customer Engagement : Qualify all new trials within 48 hours and provide regular follow-up;
• Churn Prevention : Proactively re-engage inactive customers within 24 hours of notification;
• Relationship Management : Maintain online contact and organize training / feedback for high-value clients.

Why Nookal?

• Innovative company at the forefront of healthcare practice management
• Supportive, collaborative, and growth-focused culture
• Opportunity to make an impact and grow your career

Ready to Take the Next Step?

Send us your resume and a cover letter explaining why you would be a fantastic fit for Nookal’s Customer Relationship Officer role.

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Relationship Officer • kingston, on, Canada