Customer Relations Specialist

Teledyne; Vancouver; On-site; CAD 40,000 - 54,000; Full time

Job summary

A technology solutions provider in Metro Vancouver is seeking an experienced Customer Relations Specialist. This role involves managing customer inquiries, ensuring timely communication and updates, and facilitating the registration and shipment processes for vessels. The ideal candidate will have a university degree in business administration or logistics, experience in customer relations, and fluency in English. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits

Personal training budget

Participation in international projects

Flexible working arrangements

Qualifications

• Experience in a customer relations role is essential.
• Experience in shipping, maritime, or navigation sectors is preferred.
• Ability to manage data in CRM systems.

Responsibilities

• Serve as the first point of contact for all customer questions.
• Create accounts for new vessels and manage administration.
• Log customer inquiries in the CRM system.

Skills

Customer relations

Fluency in English

Logistics

Operations

Education

University degree in business administration, logistics, or operations

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, environmental monitoring, electronics design, oceanographic research, oil and gas exploration, medical imaging, and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want to be part of a winning team.

Job Description

Job Summary:

ChartWorld is seeking an experienced Customer Relations Specialist to join our talented team. This is a fast-paced and exciting role with many opportunities for growth.

Primary Duties & Responsibilities:

• Serve as the first point of contact for all questions and issues from ChartWorld’s existing customers.
• Create accounts for new vessels and manage related administration and registration.
• Organize initial shipment of products and licenses to vessels.
• Handle certificate and license issues, ensuring timely updates.
• Inform customers about chart updates and coordinate delivery.
• Log all customer inquiries and updates in the CRM system.
• Manage installation requests, including pre-installation checklists and related administration.
• Compile and send newsletters to vessels.
• Regularly analyze customer chart inventories and advise on updates or changes.
• Ensure customers have the correct software versions for their charts.
• Maintain accurate data in the ChartWorld Update Delivery System (CUDS).

Job Qualifications:

• University degree in business administration, logistics, or operations.
• Previous experience in a customer relations role.
• Experience in shipping, maritime, or navigation sectors is preferred.
• Fluency in English.

What is in it for you:

• Competitive salary and benefits.
• Personal training budget.
• Participation in international projects.
• Flexible working arrangements.

This position requires access to export-controlled information or items (regulated technology or data per ITAR/EAR US regulations). Applicants must be eligible for and obtain the necessary export control licenses from US authorities.

Salary Range:

$40,100.00 - $53,400.00

Pay Transparency:

The listed salary range is an estimate. Actual compensation will depend on factors such as location, education, experience, skills, and the specific role.

Teledyne and our employees are committed to high ethical standards and compliance with all applicable laws and regulations. We value honesty, integrity, and innovation in sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected characteristics.

Many everyday products and services are enabled by Teledyne's technologies, which sense, transmit, and analyze information for various industrial markets including aerospace, defense, factory automation, environmental monitoring, electronics, oceanography, energy, medical imaging, and pharmaceuticals.