Customer Relations Representative

FLSmidth; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global company in the mining and minerals industries is seeking a Customer Relations Representative in Calgary. The role involves managing customer relationships, ensuring service expectations are met, and driving continuous improvement through data analysis and cross-department coordination. Candidates should have a strong background in business or engineering and be prepared for a dynamic work environment.

Benefits

Competitive remuneration package

Health Insurance

Work-life balance with flexible schedule

PTO days

Employee Assistance program

Continuous development and training opportunities

Qualifications

• 3–5 years of customer-facing experience in a B2B operational or supply chain role preferred.
• Strong proficiency in Microsoft Excel and presentation skills.
• Willingness to travel frequently.

Responsibilities

• Serve as the primary point of contact for supply between FLS and strategic customers.
• Lead meetings to gather feedback and present KPIs.
• Coordinate with cross-functional teams for service delivery.

Skills

Relationship Management

Communication

Analytical Thinking

Cross-Functional Coordination

Performance Management

Problem Solving

Presentation Skills

Industry Knowledge

Education

Bachelor's degree in business, Engineering, Supply Chain Management, or related field

Tools

Microsoft Excel

PowerPoint

data visualization/reporting tools

Job description

We are a globally diverse and multicultural organization with ~8,000 colleagues operating out of 40+ countries, earning about 3 billion EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us! Your responsibilities: As a Customer Relations Representative, you will: Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded. Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions. Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes. Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain— highlight gaps in service delivery and drive continuous improvement. Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements. Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements. Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as: Forecast Purchase Agreements (FPAs) Consignment Agreements Stocking Agreements Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective. Key Skills & Competencies Relationship Management: Proven ability to build and maintain strong, trust-based relationships with stakeholders at all organizational levels. Communication: Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing. Analytical Thinking: Capable of interpreting operational and forecast data to improve accuracy and drive performance. Cross-Functional Coordination: Ability to align internal stakeholders around customer objectives and manage complex service delivery networks. Performance Management: Experience tracking and improving KPIs and SLAs to drive operational excellence. Problem Solving: Proactive issue resolution with a customer-centric mindset. Presentation Skills: Confidently lead business reviews, present findings, and recommend improvements to customer leadership and internal teams. Industry Knowledge: Understanding mineral processing and mining operations. Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination. What you bring: Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred). Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools. Familiarity with PDM, ERP and CRM systems Willingness to travel frequently to customer locations across North America. As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. What we offer Competitive remuneration package & access to salary packaging options to allow you to maximize your after-tax income. Competitive benefits package including Health Insurance, Personal Accident / Disability, Group Term Life Insurance, Annual health check-up, and voluntary insurance options. Work-life balance with a flexible work schedule so you can focus on professional and personal priorities. Time to recharge through PTO days (with up to 10 days carry forward as Earned Leave stock) Employee Assistance program for you and your immediate family A global network of supportive colleagues and growth opportunities Continuous development and training in your area of expertise within a global Organization FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers

About the company

FLSmidth & Co. A/S is a Danish multinational engineering company based in Copenhagen, Denmark.

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