Customer Relations Manager

Meroka; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare support organization in Montreal is seeking a Customer Success Manager to lead partner engagement for physician-owned practices. This role demands strong communication skills and analytical abilities to drive customer satisfaction and growth. Candidates should have 4-6 years of experience and be adept at managing stakeholder relationships. Benefits include competitive compensation and unlimited vacation.

Benefits

Competitive Compensation

Health benefits

Retirement savings matching

Unlimited vacation

Qualifications

• 4-6 years of experience in customer-facing roles.
• Strong ability to build rapport with a variety of stakeholders.
• Experience in fast-paced or startup environments preferred.

Responsibilities

• Lead strategic check-ins with medical practices.
• Drive adoption of tools and services.
• Manage a portfolio of clinic accounts.

Skills

Customer Success

Account Management

Sales Development

Business Operations

Communication

Data-driven mindset

Job description

Who We Are

Meroka is building the future of independent medicine in the United States. We provide operations, finance, tech, and strategic support to physician-owned practices-helping them grow sustainably and with soul. This is in addition to support for physicians transitioning ownership to the employees of the business.

We believe in clear communication, practical systems, thoughtful design, and long-term thinking. Our tone is warm, grounded, and confident-but never corporate or clinical.

What You’ll Do

• Lead strategic check-ins with medical practice partners to align on goals, track performance metrics, and identify opportunities for improvement
• Drive adoption of Meroka tools and services by understanding each clinic’s needs and proposing solutions that fit their model
• Act as a trusted advisor to clinic staff and providers, delivering insights, best practices, and clear next steps that help them grow
• Collaborate internally with our Ops, Product, and Engineering teams to bring clinic feedback into product development and service enhancements
• Manage a portfolio of clinic accounts and maintain visibility into milestones, engagement levels, and service satisfaction
• Analyze practice performance using Meroka dashboards and operational data to identify bottlenecks or emerging needs
• Surface upsell opportunities for value-added services in a way that’s helpful and aligned with partner goals
  
  

We’re Looking For Someone Who…

• 4-6 years of experience in Customer Success, Account Management, Sales Development, or Business Operations
• Strong ability to build rapport with stakeholders ranging from front-desk staff to physician-owners.
• Clear, confident communicator—comfortable handling objections and guiding strategic conversations
• Experience working in fast-paced or startup environments; healthcare exposure is a plus
• Curious and data-driven mindset; able to extract insights and turn them into action
• Skilled at balancing multiple priorities and using time effectively across a broad account portfolio
  
  

What We Offer

• Competitive Compensation, depending on experience
• Health benefits, retirement savings matching and unlimited vacation
• A mission-driven, purpose-led role with creative freedom
• Ownership of your area: this is not a siloed role
• A fast-moving, kind, and ambitious team that values thoughtful, useful work
• Opportunities to grow into a larger leadership role across partnerships and operations
  
  

Additional Notes

• This role will require occasional travel to the USA and Canada for on-site campaigns, team collaboration, and brand activations. All travel will be coordinated and supported by the Meroka team.
  
  

How To Apply

• Please send us either your CV or a brief summary of your experience. Our Chief of Staff, Alexandra Kiekens, will reach out to you via LinkedIn to schedule a short 10-minute introductory phone call as the first step of the interview process.