Customer Relations Coordinator

Advantage Personnel; North Bay; On-site; CAD 58,000; Full time

Job summary

An established industry player is seeking a Customer Relations Coordinator to enhance their customer service team. This role involves becoming an expert in the products and services offered, responding to customer inquiries, and resolving issues related to delivery and invoicing. Ideal candidates will possess strong communication and problem-solving skills, along with the ability to work well under pressure in a fast-paced environment. Join a dynamic team that values excellent customer service and relationship building, and take the next step in your career with this exciting opportunity!

Qualifications

• 2-3 years of experience in customer care, preferably in an industrial supply environment.
• Strong communication, problem-solving, and organizational skills required.

Responsibilities

• Become an expert in products and services offered to customers.
• Respond to inquiries and resolve issues related to delivery and invoicing.
• Build relationships with new and existing customers while providing excellent service.

Skills

Customer Service

Problem-Solving

Communication

Attention to Detail

Organizational Skills

Ability to Work Under Pressure

Tools

Microsoft Office

Job description

Job Title: Customer Relations Coordinator

Shift: Monday to Friday, 8:00am - 4:30pm

Annual Salary: $58,000 to start

Location: Burlington, Ontario - Harvester Rd & South Service Rd

Job Type: Permanent Hire

We are hiring a permanent Customer Relations Coordinator to join our client's team! This company is a supplier of industrial products and services. The services they provide include Tool Reconditioning, Supply Chain Management, Industrial Vending, Product Engineering and more! We are looking for personable candidates with excellent customer service and problem-solving skills.

Responsibilities of the Role:

• Become an expert of the products and services being supplied to customers
• Respond to customer inquiries about products, pricing, and availability
• Contact suppliers for quotes, review proposals, negotiate for best pricing and terms
• Communicate with customers and other team members over phone and email
• Resolve issues with delivery, inventory, and invoicing as needed
• Provide excellent customer service and build relationships with new and existing customers
• Perform other general administrative tasks as assigned

Candidate Qualifications:

• 2-3 years of previous experience in a similar customer care position
• Previous experience in a similar industrial supply environment (machining, industrial vending, manufacturing)
• Ability to work well under pressure and in a fast-paced office environment
• Strong communication and problem-solving skills
• Strong attention to detail and organizational skills
• Ability to work independently and with a team
• Strong computer skills and long-term experience using Microsoft Office programs

Please apply online today! We are interviewing qualified candidates immediately.