Customer Quality Program Manager

ZipRecruiter; Burlington; Hybrid; CAD 167,000 - 175,000; Full time

Job summary

A growing solar technology company is seeking a Quality Manager to lead the quality function for a new product line. This high-impact role, based in Washington, involves establishing quality systems, driving continuous improvement, and collaborating across facilities. The ideal candidate has a Bachelor’s degree in Engineering, 5+ years of quality management experience, and strong leadership skills. Relocation support is available, along with a competitive salary and benefits.

Benefits

Competitive salary

Relocation support

Excellent benefits

Qualifications

• 5+ years of experience in quality management or senior quality engineering.
• Proven leadership experience managing quality systems.
• Willingness to travel periodically to support the South Carolina facility.

Responsibilities

• Lead the Quality Department for the Washington facility.
• Establish and enforce quality systems aligned with ISO.
• Drive continuous improvement initiatives across production.

Skills

Leadership

Root cause analysis

Statistical process control

Problem-solving

Excellent communication

Education

Bachelor’s Degree in Engineering

Tools

ISO 9001

Six Sigma

Job description

Job DescriptionJob DescriptionQuality Manager – Renewable Energy | Solar Products:
Location: About an hour north of Seattle, WA (with travel to South Carolina facility)
Compensation: $120,000 – $125,000 base salary
Relocation Support: Yes – company offers a generous lump sum to help you relocate with ease!
Are you ready to take your quality and program management career to the next level—and make a real impact in clean energy? We're partnered with a rapidly scaling solar technology company that’s building out a brand-new business division, and they’re looking for a Quality Manager to join their leadership team.
This is a high-impact role where you’ll shape quality strategy, lead a cross-functional team, drive continuous improvement, and support operations at both the Washington and South Carolina facilities. You’ll be a key figure in ensuring the consistent quality and reliability of a cutting-edge solar product line—at a time when the company is entering an exciting growth phase.
Why This Role Rocks: Strategic Leadership – Lead the quality function for a new product line in a company on the rise. Your leadership will directly impact long-term success. Relocation Support – Moving? We’ve got you covered. The company offers a generous lump sum relocation package to make your transition smooth. Travel & Influence – Support both the Washington and South Carolina facilities, giving you multi-site visibility and influence across operations. Big-Picture Impact – Work with groundbreaking solar technology that’s helping to reshape the future of renewable energy. Excellent Benefits – Enjoy a competitive salary, strong benefits, and the satisfaction of working in a mission-driven organization.
What You’ll Do:

• Lead the Quality Department for the Washington facility and support quality efforts at the South Carolina location.
• Establish and enforce quality systems, procedures, and standards aligned with ISO, customer requirements, and company goals.
• Drive continuous improvement initiatives across production, engineering, and supplier quality.
• Lead and manage internal and external audits, including customer audits and regulatory compliance.
• Oversee non-conformance investigations, root cause analyses, and CAPA implementation to ensure long-term issue resolution.
• Collaborate with Program Managers and cross-functional teams to align product quality with development timelines and commercial goals.
• Manage quality documentation and reporting, including KPIs, metrics, and customer-facing quality reports.
• Build strong relationships with key customers and serve as the technical quality liaison for escalated issues and strategic accounts.
• Provide training and mentorship to quality engineers and technicians, developing a high-performing team.

What We’re Looking For:

• Bachelor’s Degree in Engineering, Quality Management, or a related technical field.
• 5+ years of experience in quality management or senior quality engineering, preferably in a manufacturing or high-tech environment.
• Proven leadership experience managing quality systems, teams, and cross-functional projects.
• Certified Auditor (ISO 9001 or equivalent) – Required
• Six Sigma Certification (Green or Black Belt )
• Strong understanding of root cause analysis, statistical process control, FMEA, and CAPA frameworks.
• Excellent communication and interpersonal skills, especially in customer-facing and cross-functional settings.
• Willingness to travel periodically to support the South Carolina manufacturing facility (~20-30%