Customer Program Manager (Bilingual English / Spanish)

Husky Technologies; Bolton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading engineering firm in Bolton, Ontario is seeking a Customer Program Manager who will oversee the contract lifecycle and serve as a technical liaison for clients. The ideal candidate should have a Mechanical Engineering degree, strong project management experience in manufacturing, and excellent communication skills. This role provides a competitive compensation package with opportunities for professional growth.

Benefits

Competitive compensation and benefits package

Opportunities for growth and advancement

Commitment to diversity and inclusion

Qualifications

• 3-5 years' experience in operations or technical project management.
• Experience in a preform or plastics manufacturing environment.
• Proven project management experience and engineering background.

Responsibilities

• Lead the contract planning process and ensure successful implementation.
• Collaborate with cross-functional teams to maintain contract commitments.
• Document and define all services included in the contract.

Skills

Operational KPIs

Project management

Injection molding technology

Communication skills

Negotiation skills

ERP Systems

Fluency in Spanish

Customer focus

Education

Post-Secondary Mechanical Engineering degree

Tools

Power Point

Excel (Pivot Table and Data Model)

PowerBI

SharePoint

Job description

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As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded.

Key Responsibilities :

• Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.
• Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.
• Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.
• Document and define all services included in the contract, ensuring they are scheduled and recorded in the appropriate Husky systems.
• Oversee customer expectations to align with contract objectives and goals, ensuring customer satisfaction and managing contract renewals.
• Plan and schedule contract milestones using appropriate tools and be accountable for the delivery of these milestones.
• Generate and present progress reports, presentations, and other contract documentation both internally and to the customer.
• Coordinate all activities related to contract implementation and ongoing processes, acting as the primary point of contact for both internal teams and customers.
• Lead weekly calls with customers to manage relationships and escalate issues as necessary.
• Schedule upcoming work with Field Service teams, ensuring seamless completion.

Qualifications

• Experience in a preform or plastics manufacturing environment with a strong understanding of operational KPIs.
• A Post-Secondary Mechanical Engineering degree or equivalent, with a minimum of 3-5 years' experience in operations or technical project management.
• Proven project management experience and engineering work experience, enabling technical discussions and problem-solving with customers.
• Specific expertise in injection molding technology and various applications (e.g., PET, Thin wall, Closures, Multilayer).
• Additional Language : Fluency in Spanish
• Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues in collaboration with internal teams.
• Strong organizational, negotiation, and project management skills, with proficiency with various tools such as Power Point, Excel (Pivot Table and Data Model), PowerBI, and SharePoint.
• Knowledge of Service and customer issue resolution, ERP Systems (e.g. SAP, BaanLN, etc.) and ability to follow the 8D methodology.
• Sales-oriented with the ability to assess business requirements and a continuous improvement mindset.
• This role requires a blend of technical competency, project management expertise, and customer-centric focus to ensure seamless service delivery and client satisfaction.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Manufacturing

Machinery Manufacturing

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